ServifyReviews of servify.tech

I had a warranty issue to replace my phone. The claim website was ambiguous for my situation so I felt I needed to call/chat. Knowing where to call was also not made clear. I wasted time first by unknowingly chatting with Samsung directly. Then with Asurion, who sold my plan to Servify. Finally Servify was a nightmare on the phone, specifically just trying to clarify my mailing address, which I found out the next day the person didn't update. All of this added 3 more days to get a replacement. The actual replacement went fine, but the communication was unnecessarily stressful and a huge waste of time.

Mmmm. Where do I start. So I have a Galaxy Z Flip 5, which is relatively new and after about 12 days of having it, it had a very tiny LCD defect in the middle of the internal screen. Samsung said I could return it, but I wouldn't be able to replicate the pre-order deal, if I re-ordered. Luckily I had the insurance, and filed a claim, but the local store, uBreakiFix, didn't have the "color" for my screen replacement yet (they later explained to me they had to replace the entire housing of the phone, hence why the color needed to match). Anyway, I called the store a few times and was still waiting on the color. I decided to email servify to see if I could just change the repair facility and send it to Samsung instead. They sent me this boilerplate email in reponse, I don't even think they read the email, that helped with nothing and basically I had to recreate the entire ticket from scratch. At this point I was kind of ticked, and sending it to Samsung would have been 10 business days+ without the phone. Eventually I decided to wait and a week or so and they finally had the color. I dropped it off after lunch and it was fixed same day and picked up before the store closed for the day. uBreakiFix gets 5 stars because this wasn't their fault. Servify I hesitate to give more than 3 stars, because the experience was kind of garbage for a ”premium” insurance experience.

Bad experience - so much delay in service. I sent my samsung tab for repair and due to their worst and useless process it took 2 days to pickup from my address and another 2 days to deliver to Samsung service center "QDigi Services Raj Nagar, Ghaziabad". The Tab has been repaired on Monday i.e. on 16th May 2022 but still I am waiting for the delivery. Servify guy did not pick the Tab from the service center and deliver to my address. The servify guy (don't know his name) mobile number - 8130510203. Samsung service center is saying that no one came here from Servify to pick the Tab. And Servify guy is saying, they did not get pick up request. As a customer, I should not to bother about the process. This should be smooth from both sides, Samsung Service Center and Servify. Finally, I got my Tab today after so much follow up with Samsung Service Center and esclating the issue. Few feedback to Servify team :- 1. Please improve customer care contact. It's quite pathetic. I could log my issue after waiting more than 20mins. 2. Please make the process smooth. I had to call multiple times to Samsung Service Center and Servify Guy just to pick up the Tab and deliver to me. All well that ends well. Thanks to Servify Team who took care my case and resolved in short time period after esclation. Hope for smooth process in future.

Difficult experience. Bought a oneplus 6 with accidental coverage. Filed an accidental water damage claim and had to call and email daily for a week to get any update on my claim, each time being told "tomorrow" (last few calls I was told there was a "global email outage problem" for them). After a week I was fed up and wrote reviews on here, BBB, facebook, and google. Got a reply on all sites and the next day my claim was approved. Was able to mail out my phone the next day and got it back in a week with a complete part replacement (excluding back shell). Happy with the repair but their responsiveness could be much better