ServifyReviews of servify.tech

This company is a scam. Thier customer service hangs up on you when it is 3 am. Thoer own tech support website dosnt accept pierods. Its ben 3 days and they where to get back to be in an hour. How isnthis insurance company not fraud. I have 4 emails telling me thier own representative cant cancel a mail in order. Don't use servify Servify is a scam.

I've sent a phone for repair. It took 30 days to send it back to me (so the maximum repair duration in the terms of service). The phone got back with a broken screen (a black dot at the edge of the screen). I've sent an email to complain about it. I've received a response that "if this issue does not make the phone non-functional, it will not be fixed by this team". After my next email complaint, they said I can request a new repair with standard wait duration... So I did. After two days, I received a message stating that the request was cancelled, but no further information was provided about what would happen next. I've both called and texted to ask what's going on. They said that the status is incorrect and the phone is now being repaired... After 4 weeks, I emailed to ask about the status. They said it is cancelled... and that they will proceed with my question to the technical team. I asked: "How long should I wait for the response? An hour, a week, a month?" they said: "I cannot tell"... It was sent back to me after one week, fully repaired. It was an AWFUL experience

I had my phone repaired at a local Samsung repair shop. Keep in mind that I was without my phone when this happened. I gave the repair shop, and they told me that it would be about 2 hours to repair. I left and when I returned, I was told that it was @ No Charge due to it the Samsung policy that I have been paying for 2 Years. But I was told that my Policy had been changed, I ask what for and what changes. I was told nothing just an update to it. When I get home, I had 3 emails from Samsung telling me that my policy was changed and now I owed them $99. No way I could have contact them because I did not have my phone when all of this was happening. No way to read or respond to them. When I called, I was told that this was the deductible. The copy of the policy that I signed up for said nothing about deductible. They told me that the policy had changed, and I owed the money Very upsetting. Do I keep the policy or cancel?

I am reporting them to the California commissioner and the federal trade commission. I have had a significant amount of problems with them. 1. They keep deactivating my account even though I am current. It takes at least a day to reactivate. 2. They sent me a bill for over $600, when my max should have been $99. After calling, I was only charged $99. 3. They have gone significantly beyond their SLA, which is putting me at risk of my trade in credit with Samsung. 4. They have disconnected my phone calls and chat several times (and until yesterday, I was very polite). 5. They were supposed to send me an email with alternative options outlined in our call and they didn't. 6. They were supposed to call me back several times and I only got 1 call back. 7. They told me they were going to cancel my request and submit a new one for a replacement without telling me we couldn't do it at once, then, they told me I didn't have an active account. My account was set to deactivate (this time it was actually supposed to deactivate) the next day, but since they were in India it showed for them that it was already deactivate, so they couldn't do anything. 8. My repaired phone is finally ready for UPS, but they have yet to drop it off and still can't give me an eta. I have been trying to get my phone fixed for over a month and a half. I'm beyond furious and am about to get charged by Samsung because I still haven't gotten my phone back for the trade in.

Please do not use samsung servify for your phone insurance. I lost my phone and contacted them. It's going into a month with no replacement as each day they tell me there sending replacement

Over two weeks for my work replacement phone. Over 10 calls. I can not recommend samsung care plus to anyone I know. The service was the worst.

Your label is a usps label and you list all fedex drop off locations that dont take usps on the link provided in the emailed instructions. I tried to take the package to one of these locations and they couldnt take it. I took it usps drop of machine and it wouldnt accept it. Took it to usps approved drop off location and the wouldn't take it telling me because it's hazmat. I had to run around to three separate drop off locations on separate days before I was told I have to physically go to the usps post office to turn in the item at the counter during business hours. I will now be missing work to finally get to the post office during normal business hours just to drop this package. This could all be avoided if your instructions listed accurate drop off locations and the fact that nowhere but the post office during normal business hours will accept the hazmat labeled package.

I had 2 claims for a samsung galaxy fold 6. My first claim i was forced to have all my interactions with the company over their phone support due to the website having a bug where I couldn't see my claim. I had to call 32 times (not exaggerating in the slightest) to finally get my claim complete. Customer service is outsourced and every rep will tell you something different and don't appear to keep notes on your previous interactions. One interactions I was told to send a picture of my phones damage to their email. I sent them this photo and was told to wait 24 hours. I waited and was never called back and when I did I was told to send it again, this happened over and over 4 days in a row. A similar situation occurred when I was told to pay. I asked them how they wanted payment and they said over the website (which wasn't working) I informed the rep of this and was told they would contact their back team and to wait 24 hours (pretty much if they run into any sort of snag they will resort to the 24 hour wait line) I waited and nothing happened. This cycle repeated 3 times until they finally fixed the website and I could pay. A different call I was told to go to a store over 50 miles away to get the phone repaired, annoying but understandable. I called this store ahead to make an appointment and good thing I did. The store told me they don't fix the inside screen of my specific fold as it is a samsung.com exclusive and if the screen they have dose not match the color then the Claim could be out of pocket they told me the screen is no different than any other fold, is is purely serial number based. I called back servify to report back what I found out, the rep sounded shocked when I told them what I was told and guess what I was told to do? Wait 24 hours and call back. Eventually I was able to ship the phone in and that process was easy, but getting to that process was the most complicated frustrating and time wasting procedures I have ever endured. On the complete 180 spectrum of that experience, I had another claim for the same device and I was able to go though the website. Filing my claim was easy on the website. It was approved within 24 hours and they shipped me a brand new phone and had me send my damaged one after I got the new one ( which was really convenient as the claim i did with customer service had me ship my damaged phone to them, wait almost 2 weeks for them to get it, repair it and send it back) overall, If you file a claim with this company, do not file your claim with their phone team if you have any sort of value of your time or sanity. Their online portal (If working) is quick and easy to file.