Shirley
My device was ready within the expected…
My device was ready within the expected time frame. The delay I experienced was not the service department’s fault. The issue was related to linking the replacement parts to Samsung’s system, which caused the process to take longer than anticipated. If it weren’t for that system issue, I would have had my phone back right on time. The service department itself did an excellent job with the repair. In fact, they replaced so many components that it essentially feels like I received a brand-new phone. I appreciate the work the technicians did and their effort to resolve the issue despite the system difficulties.
Response from ServifyMar 12, 2026
We are constantly trying to improve and will strive to make every effort to make every experience better than the last. Your feedback is duly noted and shared with the relevant team.



