ServifyReviews of servify.tech

Disabled my computer and won't provide a 5 cent solution. I had my screen replaced in March 2025 on my Samsung360. The repair was delayed. Last month, I discovered that they failed to replace one of the screws that attaches the hinge to bottom of the computer body. The bottom snaps in, but is held in place with screws that are covered by rubber feet. The bottom popped out/came loose and i dsocered the missing screw. Now I can't close my computer anymore because the hinge now pops the bottom out. Servify REFUSES to send a replacement screw, offer multiple technical reasons..90 days l after the repair, outside warranty etc. Why would I remove the feet and check that they did something so basic as replace both screws?!? Is it not a freaking courtesy when your poor and incompetent repair causes an issue to fix it? I can't use my computer as a laptop anymore and it damages other part of it to attempt to close it. It is only 2.5 years old They have wasted 2 weeks of my time arguing with me about a scree, will not make a supervisor available, have misleading call AI that says they are escalating when they won't. They did a shotty job. They should sent the 5 cent screw. UPDATE: I sent an email as requested -- all the "social media" team did was regurgiate the same thing. Their repair person left the screw off. Apparently, this is a common practice, according to some friends in computers. No more Samsung products for me.

Needed a screen protector replaced under warranty. Instead, because they claimed they didn't have the screen protector in stock, they replaced the screen, so they claim. Did not provide the original parts as required by statute.

It feels like a scam. My plan gets placed on hold because of my payment "not going through". After they due their investigation (weeks) they tell me they apologize and reactivate my plan. The latest has been them placing my plan on hold for months, and I have to deal with a broken phone myself. This has been the issue every time I try to use my plan. I would caution with this plan, and would recommend using other companies

DO NOT USE SEVIFY EVER THEY WILL NOT HELP YOU! 12/5 Update to my Servify horror story. So I filed my 3rd claim to get this fixed and they send me drum roll - a Fold Z 7 that I cannot use because it is not compatible with the Verizon network and voicemail. I now have to waste time returning another phone and I still have no voicemail and now I cannot even get them on the line. I will be letter BBB know that they make it so you cannot talk to anyone despite two phone numbers and I still have no resolution. If I have to keep sending out complaints all over social media, here and every other online forum I will until they send me the correct model number. 12/3 Thank you for responding to my original review. It should not take almost 2 months, over 32 hours of phone calls to servify, 12 emails with your support team, 2 visits to Verizon, 3 claim filings, a BBB complaint, a direct email complaint, a trust pilot complaint and 2 calls to Samsung tech support to just get this fixed. This started as a free broken screen fix and you turned it into a nightmare and possibly lost me business in the process with missed voicemails. You should have never violated your terms and conditions when told the model was wrong with the replacement. And your reps should have never told me to just manually call voicemail as a work around on a $2k phone and I should just be fine with the replacement. Expectation to make this right is: the correct model phone to be replaced and the $99 fee returned to be the minimum you should do. Frankly you should refund me the total I paid for insurance as well. *Do not trust Servify - they violate their policies. I filed a claim for a cracked screen on my FoldZ6 on 10/14. They could not source the product to repair locally and after making me wait for over 2 weeks I had to file a full claim and pay $99 instead of it for free. Then the fun started. I received my new phone and they sent me the wrong model. The sent me one that did not have Verizon's software installed and I have not been able to check my voicemail for since Nov 4th. It is now Dec. 3rd. I have been fighting with them for a month and then they closed out my claim. How do you support having a $2K phone and not have voicemail. I have spoken to 10 different people and I am told to go to Verizon to get it fixed or to download it from Playstore. It is preloaded so it is not a downloadable application. This is ridiculous - I am going to have to make another claim pay $99 and then hope they send me the right model. No one will help me and they have no clue about the technology or products. I cannot possibly be the only Verizon customer having this problem.

Canciled phone insurance with no warning. If I could give 0 stars I would. Ohh a d even though their response says I was "notified" apparently by a phone call then leave a message, they did not so obviously I didn't receive any warning as I was away from my phone at that point!

I’ve now spent nearly three weeks trying to get a simple replacement for my broken Samsung phone, and I’m still exactly where I started. What should have been an easy 1-for-1 swap has turned into a nightmare. I’ve had to make over 15 calls to customer service, each time being promised a resolution that never comes. To make things worse, I’ve been sent multiple incorrect replacement phones, wasting even more time. Every representative seems unaware of what the last one did, and I keep getting bounced around with no real progress. After all this, I still don’t have a working phone or a clear path forward. I’ve always trusted Samsung products, but this experience has completely shattered my confidence in their customer support and logistics.

While the replacement for my wife's malfunctioning phone occurred promptly, what happened afterward was totally unsatisfactory. My wife and I were in a retaurant when her phone locked with a message from Servify saying we locked your phone becuase you haven't returned the original malfunctioning phone. Except that four days earlier I received the confirmation email from Servify saying we have your malfunctioning phone. Not only were you wrong in locking the phone, you providing no warning. What if there was an emergency call in progress or other important situation? When I called Servify to straighten this out, after over an hour of being passed around and being on hold, the Claims Representative said "Oh, we found a scratch in the screen, it's going to cost you the replacement cost of $99." Really, a scratch. Frankly, I don't believe it. But we were screwed since you remotely and unjustifiably locked my wife's phone. I paid the money and then we had to do a drill to get it unlocked. We've been Samsung customer for about 10 years and a Samsung Care payer for years. Not anymore. Our next phones will probably not be Samsung.

Very bad experience. I bought new phone from Samsung, and I get the promise that I would have priority on repairing the phone. I made an assurance on Servify, and then, nodded their services. It is more then a week, and they couldn't tell me if the phone could or could not be repaired. They couldn't tell me anything. Just wait. Until when??