ServiceMaster and Restoration Pro to provide homes and businesses with cleaning and restoration services. Not only is Mike and his team experts in the services they provide, most importantly they believe in providing excellent customer service to all clients. Your satisfaction if our top priority.
ServiceMaster Cleaning and Restoration Pro (servicemaster-crp.com) has 23 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
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23 approved reviews, newest moderated first
Laura K.
I wouldn’t even give them one star. What service master in Moose Jaw is doing is fraud. Beyond poor workmanship, they didn’t do half the work they were supposed to but claimed they did. I don’t even have baseboards or light fixtures. They even offered to pay me off for work that wasn’t complete.
Jez L.
First off, their "official" review site is ConsumerAffairs.com which sounds official, but is not a government agency nor is it regulated by any. (Many states and even counties DO have a consumer protection bureau, usually called -- ready? -- Consumer Affairs. So even their public-facing "review" site is a sham. Ask yourself why there are no Google reviews. Now to specifics. There are several, but the bottom line is this one: They moved all the furniture out of the way to dry out a flood. Everything was crammed into one back room and a hallway. After 3-4 days of fans, they came to get the fans but then told me I was on my own to move all the furniture back. Besides being a d*ck move, it was contrary to what was promised up front. When I complained to the local HQ, I was told the teams were "too busy" to move the furniture back. Use ANYONE else.
Farah
If I could give them negative stars I would. After destroying my home, and making a complete mess (not to mention they took VERY expensive rugs to be cleaned) they left baseboards with nails. Cute holes EVERYWHERE. The didn’t move ANY furniture and had over 20 fans running at one time. I called and spoke w Mike who is extremely unprofessional, and thought it was hilarious when we said that they left our home in complete disarray. This incident happened in April, and my insurance has paid them yet they claim they have not been paid. He also tried to say that we flooded our own home with a water hose! Our insurance had a fraud adjuster contact us due to this LIE! He said “I didn’t say that to the insurance company.” But when we spoke w the fraud adjuster she told us he said he was there and saw this happen (he’s NEVER been to my home) thank god for cameras bc she closed the fraud case in less than 72hrs after seeing the footage and seeing there was only ONE employee at our home on the day he claims to have witnessed this. I called him bc as of today they still refuse to return my Persian rugs and when you call they give u the run around, and then laugh @ u, and hang up. I called back to let them know I was going to report them to the BBB and here, and her response was “that’s fine” and hung up on me. Do not hire this company completely unprofessional, rude, and will leave your home a complete mess. Our home still smelled of mildew and we had to have another company come out and they were shocked that they left our home in that condition, and didn’t move any furniture to dry the walls and baseboards. Now we have to have an air quality expert and another expert to come out and access our home. I’ve been dealing w this nightmare of a company since April 2022 and now it’s almost Aug with no resolutions (except being hung up on or laughed at) I have all the calls recorded and each call is a joke to them. THIS COMPANY IS GARBAGE!! BEWARE
Bob
Terrible company to work with. They took months to schedule restoration work and I ended up having to go elsewhere. I used them for water mitigation and demolition at the advice of my insurance company. They couldn't resolve issues with my insurance company and charged for water mitigation that 4 other restoration companies said was unnecessary when I had to get quotes for restoration work. They charged a fortune for fans that other companies said was unnecessary. The cost of the fans was the only break I asked for in regards to their invoice. Yet they are steadfast in those charges. If you want upfront people to work with and reliability in getting things done, go elsewhere.
Ekdal A.
It is an fantastic help and that i invest a ton of strength utilising it. I will prescribe you to make use of this astounding assistance, so I trust you'll feel true.
Ashley
HORRIBLE SERVICE! Bad communication, they lie and push you into purchasing materials that they want instead of what you want. They damaged my home while attempting to repair it. They installed flooring, but cut it all short so you can't keep it down with trim pieces. When bringing this up, I was told 'it's normal'.. no it's not normal to have your brand new flooring coming up because you did it wrong! They are dirty and will take your money. AVOID!!!
Yung P.
We had water damage from the heavy snow this past winter, the insurance company connected us with Service Master. The lack of communication is worst than any company we have never dealt with. The trade people they brought in left their garbage behind and more damage than what they fixed, we need to have our kitchen sink, counter top and stove replaced after. It’s almost 4 months now, we are still waiting for them to come up with a date, our whole kitchen is still boxed up.