ServiceMaster Cleaning and Restoration ProReviews of servicemaster-crp.com

They cut out a hole for the dryer vent in the wrong place. They didn’t put insulation up in the ceiling and covered it with sheet rock so we couldn’t see (except their guy messed up and left a gap big enough to slip a camera through to get pictures of the non insulated ceiling). They threw trash in our yard and kept our garage blocked off for over a month. They told my wife that they would have our water and HVAC ready in a week, to go back in. After a month, I bought some linoleum and finished that part myself so that we could get the water heater and indoor unit to the heat pump back in. They also said they would cover the ducts to keep insulation, drywall, screws etc., from falling in and they didn’t do that. They also said they would clean up underneath the house where they tore apart the floor from above. They didn’t do that, but only put more plastic down to cover it up. They took our cover off of the breaker panel before their four week haitus (to go work on another job, leaving ours in really bad shape with my wife expecting), until we finally fired them. And we now have hardware missing off of our receptacles and the washer drain is leaking so we will now have to tear out one of the few places they got halfway complete just to fix it and then do that part of the job all over again . This company is horrible! Btw, they also had another non- insurance job on the other end of the house that they said they would do certain things (tearing out walls) that they didn’t do but charged for. They told my wife they would do it, but didn’t write it in the contract so we paid them for doing a lot less than they actually did. After four weeks of them not showing up for work and my wife nine days (or less) from giving birth, now we have to navigate finding a new company, getting the estimates, waiting for insurance approval and getting this work done, before the baby arrives. I believe it will be impossible. This company should not be allowed to continue to do business when they don’t put insulation in a ceiling. That’s flat out fraud. And why would they steal the hardware from the receptacles?

They are great and efficient I would definitely recommend them for there cleaning service.

Tore my sons room to hell, (not damaged stuff now damaged, expensive stuff) left trim with nails pointed up all over my 12 year old sons floor under stuff they threw on top of. I had the pleasure of stepping on one of those nails. They left fans and dehumidifiers here to dry stuff out. We were not home today, but I guess they just let themselves into our house anyway to get their equipment. No call or heads up or anything. This is breaking and entering. I wouldn’t recommend to anyone.

Company said water heater and flooring would be installed Thursday. At 11am I had to call them to find out flooring person was not coming out, "sick". They had already removed my old water heater. After several calls and alot of screaming they installed my new water heater, then promised next day 8am flooring person would be out. They would disconnect water heater and plumber would stay on site to reconnect again. Poor customer service, promises not kept, lack of honest communication. I would never recommend this company because they do not do what they say they will. Poor communication between themselves was also evident. Stay away from Servicemaster.

Unfortunately, my experience with ServiceMaster Restore in NH was disappointing. The results were ineffective, and their treatment of my kitchen cabinets was careless, resulting in damage. Despite their promises and assurances, the mitigation measures employed by the company proved to be ineffective in resolving the problem. The moisture and water accumulation persisted even after their intervention, leaving me frustrated and concerned about the long-term implications for my property. To make matters worse, their handling of my kitchen cabinets was careless. The technicians seemed to disregard the importance of delicate handling and caused damage to the cabinets during the installation of their equipment. I am disappointed by the lack of professionalism and attention to detail demonstrated by ServiceMaster. I had expected a reputable and reliable service, but unfortunately, they failed to meet these expectations. I urge the company to consider the impact their actions have on their customers' satisfaction and the reputation of their business. In light of my experience, I regretfully cannot recommend ServiceMaster to others in need of water mitigation services. I hope that by sharing my feedback, improvements can be made to avoid similar issues in the future and ensure a more satisfactory experience for future customers

Rebecca Romulus March 13,2023 BEWARE: WOMEN, CHILDREN... My house burned at 3:30 AM May, 2021.. miraculously my children, grandchildren, and I were able to escape. In complete emotional and physical exhaustion, I randomly called Service Masters of Wilmington the same morning.. They performed little to no professional help, I found one of the employees overdosed on my porch swing, and the other workers standing around SMOKING CIGARETTES! At that time I discontinued this service, leaving me with exorbitant expenses (75 K)"owed" them for >$25,000.00 of actual work. This doesn't include the fact that they totally splintered and removed my entire beautiful hardwood floors and Italian terracotta tiled kitchen floor. Mr. Bond's exorbitant and fraud-like charges were impossible to pay under the tragic financial and emotional distress placed on me by Service Masters. I have been unable to complete my home..thereby being sporadically homeless for1.5 years. These two components are what James Bond's business is based on. Especially for single mothers like myself. They placed a lien on my house, which has prevented me to use this for any loan to pay them $75,000.00 for nothing. Also charging me interest and storage fees per 1.5 years and continuing.. They used the items of my dead Son, Mother and Father, all family photos, books, my artwork and paint supplies as leverage. Attorney Wes Jones pursues for them this kind of law suit on innocent women and children , leaving them homeless and financially unable to proceed with life.There is no way to legally fight these type of monstrous "business?" people. Call ServPro of NHC..they are honest and reputable. PS.. I have never once been allowed to meet or speak with Mr. Bond, at my request to his "attorney". UNBELIEVABLE.. I ended up having to pay James Bond upward of $100,000.00 including >1 year storage, with SM holding my things hostage, his attorney fees, and the incompletion of my house.. no funds to complete it. I continue to live in my car, as motels and AirBB have also drained me financially, emotionally, and physically. SHAME ON JAMES BOND and his attorney.

It is filthy in my office. They insisted on a 30-day notice, but did not even bother to empty the garbage. No soap in the soap dispensers. Literal garbage and splatter all over! Horrible customer service.

Service Master is a joke they rip you off especially if you work for them they don't give you hours and they rip you off on your pay check I put my two weeks in work every day and Bernie in the Brownsville area is a very nice person but you don't mess with a person pay check, I repeat do not work for him.