Service ExpertsReviews of serviceexperts.com

My wife and I have been customers of Roland J Down Service Experts (Clifton Park, NY) for many years, having purchased a total of two new furnaces and A/C units from them, one not that long ago. We have always had a maintenance contract with them for our equipment which we were told provided priority service. We had an issue which I could not identify at first, and was quite worried about, involving our gas-hot air furnace. When placing a service call on Saturday (expecting both "guaranteed priority service" and a "lightning fast response" these terms being used on their website) I was given an appointment 4 days from now! This is not the service response time I expected from this company especially with the maintenance plan I pay for. If this was a lack of heat issue during the winter, the ramifications could have been quite severe. I investigated the issue with the furnace more fully and was able to correct it myself, thankfully. We had sent them two emails regarding this issue and have received no response. This rating is for the incredible long response time as a "priority" customer, as well as ignoring two emails.

I signed up for Service Experts’ “Advantage Program” in 2021, but it has turned into a Take Advantage Program. I am locked into a 10-year lease costing over $13,600 for equipment worth less than half that, with no ownership at the end. I’ve already paid over $5,000, yet there has been no proactive service, no follow-up, and independent testing shows the Halo 5 system does not adequately soften or purify water. I specifically needed better water quality for health reasons, but the system leaves hardness, chloramines, and metals in my water. Management initially responded to my complaint and then went silent. This program is overpriced, underperforming, and fails to deliver the “100% satisfaction guarantee” they advertise.

We all have choices, and like a good home owner I received 3 AC quotes. As of now it does not appear I made the right choice and completely regret going with this company. Nothing has gone right. Although they were the middle cost quote, I decided on Hays Air Conditioning (apparently owned by Service Experts, yet another surprise) mostly because the sales process was thorough and they had decent reviews. I’m installing 2 new AC units in a newly renovated home. Installers broke the home sprinkler pipe causing major water damage to the master bath, closers and bedroom. Additionally, and separately, installers put a foot through the ceiling of my living room causing additional damage to my ceiling and lighting. The kicker though, through this whole ordeal, was that I received not a single call from managers or supervisors the entire day, despite the fiasco happening at my house; they left it in the hands of the onsite crew, apparently they were all too busy. I called my sales rep Aaron 4 times just to get updates as to what, if anything, they were doing, and I was told he escalated the issue and I would receive a call. Well, no calls received, not a single one. So far the handling of my installation and me personally could not have been worse. Look, I’m of the mindset that accidents happen. However, common customer courtesy and the basic respect I deserve warranted a call from management saying “I’m sorry, we have your back, this is our mistake and we’ll make it right”. That’s what reputable company’s do, they take care of their customers and stand behind their work. Nope, not a single call, doesn’t even appear they give a sh*t. We’ll see how they handle my repairs, as not only is there damage to the areas directly affected by the water leak, but I have dirt footprints throughout my brand new home. So for now, this is a 1 star review, and likely many, many, others to follow until all my repairs are completed to my standards and satisfaction, not their insurance company’s. I’ll be back to either update this review and indicate they stood by their mistakes and fixed all their damage, hassle free, or the review will remain, along with many others that I will continue to post, which will be followed by a letter from my attorney, and a formal complaint to the ROC. I have shown more constraint, calmness, and patience through this process than they deserve, and if they’re 1/2 the company they claim, they’ll make this right. Otherwise, all my resources will be put to the fullest extent possible to ensure, at a minimum, customers are aware of the lack of service they provide and that I am ultimately fully compensated for the damage they’ve caused. I will also be leaving negative reviews for Hays Air Conditioning and Orangutan Air, as apparently they’re all one big happy family. Consumers should know who they’re dealing with.

My ac went out. Bad guys tried to charge me 38,000$ for a 3.5 ton unit .their advantage program. Ha. That means they take advantage of you. Any ways i got a nicer unit instaled for 7900$ yes i saved 30,000$ by not using service experts. Were you get no service or experts, bad guys ,no morals.criminals

BEWARE of STRAND BROS SERVICE "EXPERTS"!!! Strand Brothers doesn't deserve even one star! They deserve zero stars!!! Our Strand Brothers HVAC broke this weekend, and a Strand technician came out to repair our unit. The technician told my husband and I they could replace our entire HVAC unit within two days. However, the technician told us it would take 3 weeks to get the rusted coil replaced!!! It will take strand 3 WEEKS to repair our HVAC unit, but only 2 DAYS to replace our unit. THIS FEELS LIKE FRAUD!!! This is June 15th, and our AC unit is broken!! Strand Brothers would not even guarantee us a response regarding our existing warranty within 24 hours. I filed a complaint with Strand Brothers, and they told me it would take 36 to 48 hours to get any response concerning our warranty or the complaint I had just filed. We are without air conditioning, and we just paid Strand Brothers $722 to fix our unit. It is still broken, leaking water through the unit into our laminate floor, and destroying our flooring! And we can’t even find out if our unit is under warranty for 36 to 48 hours!! We will never use Strand Brothers services again!!!

I have issues about unclear contract terms, high costs to exit agreements, and poor customer service. I was misled about the true costs and obligations associated with the program as was the plumber that I signed the contract with. I am over 70 years old and and asked the plumber about the contract and he told me that it was a month to month rental that could be canceled at any time. When I asked to remove the water tanks, I was told that I had to pay $4,000 plus the removal cost of $500 even if I keep the tanks for the 10 year contract I still had to pay the same amounts. The plumber talked to his manager and learn the same information. He has found a new company to work for and quit. I want to sell the house and was told I must give them the name of the new owners and get them to sign the new contract or I would still be responsible for the total costs.

I have NEVER been LIED too by so many employees!!! I don't know if they just didn't know or intentionally LIED to me!on 9/9/2024 our ac stopped working.( i told them I was handicapped and had to use either a walker or a wheelchair. I also get nauseaus from the heat! The house was 85 degrees) I was told they would send someone between 8pm & midnight and I would get a confirmation e-mail.I DIDN'T. I called back, then I was told they couldn't find anyone to come out. even though they advertise 24/7 repairs! Then I was told we would be the 1st repair in the morning.another LIE!! I called at 9am only to be told that they had JUST gotten an e=mail asking us to be put on the schedule. I was LIVID!!! It continued on from there with one lie after the other!!! The repair people FINALLY showed up at 1;15pm!!! When they were finally done they hit us with a large repair bill when we were told when purchasing the maintinance contract that repairs were INCLUDED!!! My husband had to turn our car air conditioner on, and I had to sit in the car for several hours to cool down. I have NEVER been treated like this and having stage 4 bone cancer...... I will NEVER use this company again!!! I recommend NO ONE EVER USE SERVICE EXPERTS again and read the fine print in your contract because they AREN'T REPUTABLE OR HONEST!!!!!

I live in Blacksburg VA and had this company out of Roanoke installed a new unit today. The installers seemed to be very nice, even gave them a tip. We where told after the instal that everything checked out, and waited for the gas to build up, may take a couple hours. A couple hours passed and no cool air, so I called the customer support and asked why this wasn't working at three pm this afternoon, they sent the on call technician out after another hour passed. When he showed up he said there was no gas in it. He didn't have gas on hand and said it will be tomorrow before they can have someone to fill it. They promised in the contract, that installation would be completed same day. Been lied to several times up to 11 pm that they would have some one out between 4pm to eight pm. No one showed , so they broke there contract with us. So now I told them tomorrow no one better show up to my property to fill it, I want it removed and I'll go with a more trust worthy company. Unbelievable!