Service ExpertsReviews of serviceexperts.com

I WOULD GIVE LESS STARS IF POSSIBLE. I have been a long term customer of Stan Gelber. They did a whole house central AC unit and a couple of split units for me. I have also recommended them to several other people for whole house installations. When Stan ran the company it was fantastic. The company has now been bought out by SERVICE EXPERTS. They are a TERRIBLE company. I have scheduled 8 appointments to fix my AC that they installed and is still under warranty and they either can't fix it or simply don't show up. John that was running the UNIONDALE office is a pathological liar and as of 4/28/26 he is fired and the UNIONDALE office has closed. All work is supposedly being handled by FLANDERS SERVICE EXPERTS in HAMPTON BAYS. This location is just as terrible. All customer service is handled by the TEXAS office. CHRIS ANDREWS is the head pathological liar at that location. No matter what he tells you DO NOT believe it. He tells you he will give you his cell # but it's worthless because he will not answer the phone or text back. It seems if the whole SERVICE experts business model is a scam, they are trying to sell maintenance contracts that they have no intention of honoring. DO YOURSELF A FAVOR AND STAY FAR AWAY FROM THIS COMPANY, THEY ARE TERRIBLE JUST READ ALL THE OTHER CURRENT REVIEWS!!

Well......where do I start. To begin.....4, years ago, my first mobile home which also is my very first house, had an original AC system from building of 1985. They convinced us to get ductless. At the time,.no harm....no foul. Now,.4 years later, my units are all breaking down. It's not the brand..... Daikin is a very reputable brand. Service experts techs, are prejudiced and hypocrites. As a former addict, I got into talking with a tech about my experience strength and hope. He took MY PERSONAL BUSINESS AND PLAYED A VICTIM. Told his manager he stepped on a hypodermic needle and still injured himself.......HELLO!!!! YOU WORE WORK ISSUED BOOTS. Unless you purposely removed your nasty shoes looking for a way to get injured, then that concept is illogical. Now, a month later, renovations just completed on my house, and I walked in my front door at 715 last night, to find my ac busted. Not running and my house at 92 degrees. Made emergency call. Was told a tech would be here at 8 pm to help. Never happened. Called me at 840 pm to tell me tech clocked out at 8 pm, and now I'll have to wait until morning. ARE YOU KIDDING ME? I have a disorder (official diagnosis mund you);of hyperhidrosis. I dehydrate quickly and sweat profusely. Not to mention my poor 2 cats. So here I am at 5 am the next morning sitting in a large puddle of sweat.......miserable. bottom line......system is not even 5 years old, and THEY neglected to inform me they require 6 month regular maintenance. Now because of their negligence MY WHILE G*" D'$N SYSTEM IS SHOT. I am currently researching attorneys to sue. DO NOT HIRE THEM!!! THEY ARE SHEISTERS AND LIARS. IF I COUKD RATE.25 STARS, I WOULD.

West Palm Beach condo, May 2024: Contract stated $20,000 thousand for high-end Lennox HVAC (full install, permit, crane boom, old removal). Bill: $35,000 thousand just for HVAC—plus $5,000 thousand for Rheem Professional Classic 40-gallon electric water heater + recirculating pump. Total forty thousand ($31,000 thousand balance + $9,000 thousand paid)—with hidden fees padded in and no breakdown. Real quotes (Home Depot/Lowe's/Costco/Reddit/Angi 2024): Lennox rooftop package eighteen to twenty-three thousand. Rheem unit + install + permit: $1,500 hundred max. Pump: under $800 hundred. Total should've been $20,000 to $25,000 grand. Then they filed a mechanic's lien on my property—without ever notifying me. Overcharged $15,000 grand. Invoices available.

Customer service was adequate and professional in providing a termination agreement for the advantage programs I no longer wanted. Per the termination agreement, “The parties agree to refrain from any actions which may lead to the impairment of the other’s reputation or good standing in the community or industry, or which may interfere with their relationship with their customers. Customer agrees that he/she will not in any way maliciously disparage or defame ARS or any of its affiliated, including, but not limited to, their officers, directors and employees, in any form, including the media, and he/she will not induce any other person to do so.” I strongly advise consumers to shop around for the best deal that works for them and their budgets. I advise all consumers to ask many questions when being sold extra items. The technicians who service equipment are usually very proficient.

I’m extremely disappointed with this company’s work (Levy & Son, now Service Experts - Dallas). We had to replace our cast-iron sewer pipes and the job was done incorrectly from the start, which caused ongoing problems. After repeated issues, we were forced to hire another plumbing company, who confirmed the original work was substandard and had to completely redo it. This company’s poor workmanship cost us significant extra time, stress, and money that should never have been necessary. When I spoke with a manager, he deflected blame and avoided any responsibility for their mistakes. I would absolutely not recommend this company and strongly advise avoiding them.

PARDEE IS PART OF A SELF-INSURED PRIVATE EQUITY COMPANY. THEY ARE RESPONSIBLE FOR ALL THE MOLD YOU SEE IN THE PICTURES BELOW. WE ARE STILL OWED OVER $30K, AND THEY HAVE NOT PAID THE CONTRACTOR AS REQUIRED. Updated to 1 star in Jan 2026 for outright negligence in installing and maintaining the system, which led to airborne mold levels over 40X higher than outside air, mold and water damage throughout the entire attic and between two of the second-story walls, and attempts to claim this was normal despite over twenty service calls from the day after it was installed incorrectly until it was removed due to Pardee's negligence and severe lack of attention to detail. Their field service manager is on tape three months after installation, saying, "I told them it wouldn't work with that ducting." Wiring was left hanging off rafters with no cable management, and the controller's terminal board was exposed to the elements because the cover was not installed. Technician rolled his eyes and gave an exasperated sigh when I asked him why he thought it was okay to leave it like that not once, not twice, but even the third time he'd been to the house. It was over three weeks from their first visit to install the system until the thermostat would control the system correctly. In March 2025, during service call somewhere in the teens in the first six months of system being installed, they performed a differential pressure test across the air handler. Their lack of attention to detail resulted in a 1 to 1.5" uncovered hole at the exhaust plenum, blowing cold air into the attic nonstop for months. In May 2025, we noticed the mold in the attic and could smell it in the house. After enough calls to Pardee, the co-GM, Joe, finally came out to look at the system and told me that mold in the attic was normal given the summer humidity in Charleston, which is a stretch for a house built in 2015. It was also a poor attempt to blow smoke up someone who inspected piping and HVAC systems in a former life. In August, I discovered the hole in the exhaust duct and showed Joe the cause-and-effect of Pardee's lack of professionalism. Causation correlated perfectly to our power bills doubling starting the day of that visit in March, and the mold covering the entire attic and blowing throughout the house. At this point Joe said while he couldn't be sure it was the fault of Pardee, they were willing to replace the system. There was no mention of removing or mitigating the mold in our house, which he could no longer deny responsibility and accountability. He said that would require calling his insurance company and he was hoping to handle it without involving them. I recommended he call their insurance company since I was talking to lawyers. We were out of our house for two months while basically the entire second-floor ceiling was replaced, along with all insulation in the attic and portions of walls and floors. It is now January 2026. The house still has not been repaired to code, and Pardee, their private equity firm, Service Advantage Experts, and their insurance representative have stopped responding to emails and phone calls from both us and the contractors they were supposed to pay directly. This is the "insurance" company that will not respond. While their email address ends with @travelers.com it is clear that Travelers has nothing to do with this claim. XXXXX XXXXXXXX| Claim Administrator Constitution State Services | General Liability Third Party Administrator for Advantage Experts Services PO Box 650293 Dallas, TX 75265-0293 P: 214.570.6528 Fax: 877.786.5577 We are still owed over $40,000 for contractors who have already completed the work and for clothing, keepsakes, and other things throughout the house ruined by the mold they caused. If anyone knows of a good mold lawyer in Charleston, please leave their name and number as a reply below.

complete scammers. I'm not wasting my time explaining myself but they are complete scumbags who should be in prison. They rip off old people.

11/12/25 around 3 pm I witnessed truck # 23672 (GA Tag CXQ92**) driving erratically NB on Powder Springs Road in Marietta GA. Not using turn signal and in/out of traffic. I called the # on the truck and could never get a manager, supervisor or anyone part of the “leadership team”. Horrible customer service to not have someone to speak with immediately!!!!