SertaReviews of serta.com

Response from SertaOct 23, 2026

Hi there, thanks for taking the time to review your Serta experience. Your feedback is valuable to us. We are very sorry to hear that you have had so much difficulty receiving your order. We encourage you to reach out to your retailer so you can escalate your concerns to their management team. That way, their management team can reach out to RXO on your behalf to figure out what's going on and how to remedy it so that this never happens again. If you would like to share more with us, feel free to reach out to our team directly through the Contact Us page on our website with any questions, comments, or concerns.

Response from SertaOct 21, 2026

Hi there, thank you for taking the time to share your feedback. We are sorry to hear about the delivery issues and understand how important clear communication and timely updates are throughout the delivery process. We recommend reaching out to your retailer directly for assistance with your shipment and to help coordinate the next steps. We appreciate you sharing your experience and hope your mattress arrives soon so you can enjoy the comfortable nights of sleep you deserve. If you have any additional questions or concerns, please feel free to contact our team through the Contact Us page on our website.

Response from SertaOct 21, 2026

Hi there, thank you for taking the time to share your feedback. We are sorry to hear about the delays with your mattress delivery and understand how frustrating this experience must be. We recommend reaching out to your retailer for assistance with your delivery status and any questions regarding your Capital One points promotion. We appreciate your patience and hope you receive your mattress soon and enjoy the comfortable nights of sleep you deserve. If you need further assistance, please feel free to contact our team through the Contact Us page on our website.