SertaReviews of serta.com

The best bed we have ever had. Amazing!!!! I get up in the morning and my wife does not know I got up. Love it!!!!

Took almost 7 weeks from order to delivery. RXO rescheduled 3 times. When they miss a delivery you go to the back of the line. Worse than USPS. RXO is supposed to be a top tier logistics firm, far from it. Also please note that most, if not all, Serta responses start with the AI "Hi There". During the canned apology they referenced that I should contact my retailer. Had a good laugh there as I had ordered directly from Serta on line. Serta should know that just by looking at the name. No accountability, sad state.

We ordered a new mattress from serta directly using Serta direction and its tools to guide us. The mattress was not at all what it was described to be, we were *still* interested in exchanging it to try another mattress from Serta but told that once we exchanged it the mattress could not be returned or refunded due to already processing an exchange. I even offered to continue with my same 100 night sleep test as we were within 60 days of the first hard mattress. If Serta does not want to work with customers to keep them using their own products we’ll take our refund and Trey something else completely.

I have only had Serta beds and wanted to purchase a new one. I spoke with multiple representatives and had selected the bed I wanted, but when I attempted to purchase, what I had been promised by different representatives (2-3 at the Serta 800# & and several individual stores) turned out not to be the case. I ended up purchasing a bed from another company for three times the price, but they didn't mislead me.

Great service, great product

The delivery guys were pleasant and polite. Called to informed time of arrival.

Warranty honored and very hassle free great experience

Our order was placed on 6/8/26, it shipped approx. 6/15/26 with an expected delivery to the delivery service two days later. The order was scheduled for delivery on 6/20/26. RXO, the delivery service canceled the delivery and the earliest they would reschedule for was 7/3/26. On that date we were told that the order was "Out for deliver" and would arrive between 3-7pm. At 5:45pm they texted that the time frame had changed to 10:50pm. We knew this was bogus information and we were right, the order never arrived and we got no message cancelling the delivery. The next morning we received a text to "reschedule" again, this time for 7/24/26. RXO does not have a procedure in place to take care of customer they drop the ball on. They pride themselves on being a modern, state of the art, distribution company. They failed at every conceivable stage with no alternative when things go very wrong. In fact the time period increased for the last scheduled delivery date. We are so frustrated with this process that we will never order from companies that use RXO for delivery service. This Amazon "wanna be" is operating more like the USPS. RXO did finally deliver on 7/24/26 almost two freaking months from order date to completed delivery. We almost asked for a refund from Serta. Never got an apology from RXO and the one we received from Serta appeared to be a canned response from an AI driven auto service. Not happy at all. Oh and I don't need to be a verified reviewer that's just another way to control the narrative when your Team looks bad.