Sericin PlusReviews of sericinplus.com

Response from Sericin PlusAug 3, 2023

Dear Jane, We are sorry to hear about your negative experience, but it seems there might be some confusion. We would like to clarify that we do not have any physical store locations. Our company is a wholesale supplier / online retailer, and we exclusively sell our products directly to consumers through our official website. Based on your review, it appears that your purchase might have been made at a brick-and-mortar store that carries our products. However, it's essential to understand that these physical locations are independently owned and operated businesses. While they may carry our products, their practices and policies are separate from our own. We take customer feedback seriously and want to ensure that you are not attributing the issues you faced to our online platform or practices. As an online retailer, we prioritize customer satisfaction and offer a straightforward and transparent return policy to address any concerns about our products. We sincerely regret any inconvenience or disappointment you experienced, but we kindly request you to direct your concerns to the physical store where you made your purchase. They will be better equipped to assist you with their specific return and refund procedures. If you ever consider purchasing from our official website in the future, we assure you that we value our customers' satisfaction and are committed to delivering a positive shopping experience. Thank you for taking the time to share your feedback, and we hope this clarifies any confusion about our company's operations. Sincerely, Sericin+ Customer Relations Team

Response from Sericin PlusAug 4, 2023

Dear Susan, Thank you for your 4-star review! We're glad to hear that you've been having a positive experience with our Instant Micro-eyelift cream. It's wonderful to know that it's been effective in fading lines for you. We appreciate your support and hope to continue providing you with great products that meet your expectations. Best regards, Sericin+ Customer Relations Team

Response from Sericin PlusAug 3, 2023

Dear Tabby, Thank you for your amazing 5-star review! We're thrilled you chose us to be a part of your surprise for her. We truly appreciate your support, and we're honored to have made a positive impact on your loved one's life. Best regards, Sericin+ Customer Relations Team

Response from Sericin PlusAug 3, 2023

Dear Sam, Thank you for your 4-star review! We're delighted to hear that you had a great experience with our customer service and that we could promptly resolve the issue with your order. Your satisfaction is our priority, and we're glad we could assist you. We're thrilled to know that you love our Revival Eye Cream and that it has been effective in firming up the under-eye area and reducing the appearance of lines. If you have any more questions or need further assistance, please don't hesitate to reach out. We appreciate your support and look forward to serving you again in the future. Best regards, Sericin+ Customer Relations Team

Response from Sericin PlusAug 3, 2023

Dear Rebecca We are sorry to hear about your negative experience, but it seems there might be some confusion. We would like to clarify that we do not have any physical store locations. Our company is a wholesale supplier / online retailer, and we exclusively sell our products directly to consumers through our official website. Based on your review, it appears that your purchase might have been made at a brick-and-mortar store that carries our products. However, it's essential to understand that these physical locations are independently owned and operated businesses. While they may carry our products, their practices and policies are separate from our own. We take customer feedback seriously and want to ensure that you are not attributing the issues you faced to our online platform or practices. As an online retailer, we prioritize customer satisfaction and offer a straightforward and transparent purchasing experience, as well as a no pressure sales team that's on hand and very knowledgeable to ensure you can buy with confidence. If you ever consider purchasing from our official website in the future, we assure you that we value our customers' satisfaction and are committed to delivering a positive shopping experience. Thank you for taking the time to share your feedback, and we hope this clarifies any confusion about our company's operations. Sincerely, Sericin+ Customer Relations Team

Response from Sericin PlusAug 3, 2023

Dear Ivy, Thank you for your feedback. We appreciate your honesty and are sorry to hear that our products didn't fully meet your expectations. We strive to provide the best quality skincare, and we take all customer feedback seriously. We understand the importance of results, especially for dry skin concerns. If there's anything we can do to improve your experience or if you have any further questions, please don't hesitate to reach out to our customer support team. Your satisfaction is important to us, and we want to make sure you have a positive experience with our products. Thank you for trying our night cream, and we hope to have the opportunity to provide you with better results in the future. Best regards, Sericin+ Customer Relations Team