Sericin PlusReviews of sericinplus.com

Response from Sericin PlusAug 24, 2023

Dear Lucy, We're sorry to hear about your experience, and we understand your frustration. As a manufacturer of the product, we strive to create high-quality items that meet our customers' needs. However, we'd like to clarify that once our products leave our facilities, we don't have control over their usage or the sales tactics employed by third-party distributors. We regret that your interaction with a distributor did not meet your expectations and that the product you purchased didn't match your initial experience. We recommend reaching out to the distributor directly to express your concerns about the application and the product's performance. If you have any other questions or further concerns, please don't hesitate to contact us at [email protected]. We appreciate your feedback and take it seriously as we aim to provide a positive experience for our customers. Sincerely, Sericin+ Customer Relations Team

Response from Sericin PlusAug 11, 2023

Dear Jeanne Gardner, Thank you for bringing your concerns to our attention. We understand your frustration, but it appears there might be some confusion regarding your purchase. We want to clarify that we are the manufacturer and main wholesale distributor of Sericin products. We exclusively sell our products directly to consumers through our official website, sericinplus.com. We regret to inform you that your purchase was not made directly from us, and as a result, we do not have access to your transaction details or the ability to facilitate refunds or returns for purchases made through independent third-party retailers. While we appreciate your feedback, it's important to note that our company does not participate in brick and mortar retail, nor are we affiliated with or have control over the practices and policies of independent third-party retailers. We understand your frustration with the sales approach and policies of the retailer from whom you made the purchase. However, we kindly request that you direct your concerns and inquiries to the retailer, Luxury Cosmetic #55, at the contact information they provided. They should be able to assist you with any issues related to your transaction, including refund inquiries. If you have any questions or concerns about our products or our direct sales through sericinplus.com, please don't hesitate to reach out to us. We appreciate your understanding and hope for a satisfactory resolution to your situation. Best regards, Customer Relations Team

Response from Sericin PlusAug 4, 2023

Dear Ms Brown, We are sorry to hear about your negative experience, but it seems there might be some confusion. We would like to clarify that we do not have any physical store locations. Our company is a wholesale supplier / online retailer, and we exclusively sell our products directly to consumers through our official website. Based on your review, it appears that your purchase might have been made at a brick-and-mortar store that carries our products. However, it's essential to understand that these physical locations are independently owned and operated businesses. While they may carry our products, their practices and policies are separate from our own. We take customer feedback seriously and want to ensure that you are not attributing the issues you faced to our online platform or practices. As an online retailer, we prioritize customer satisfaction and offer a straightforward and transparent purchasing experience, as well as a no pressure sales team that's on hand and very knowledgeable to ensure you can buy with confidence. If you ever consider purchasing from our official website in the future, we assure you that we value our customers' satisfaction and are committed to delivering a positive shopping experience. Thank you for taking the time to share your feedback, and we hope this clarifies any confusion about our company's operations. Sincerely, Sericin+ Customer Relations Team

Response from Sericin PlusAug 3, 2023

Dear Pat, We are sorry to hear about your negative experience, but it seems there might be some confusion. We would like to clarify that we do not have any physical store locations. Our company is a wholesale supplier / online retailer, and we exclusively sell our products directly to consumers through our official website. Based on your review, it appears that your purchase might have been made at a brick-and-mortar store that carries our products. However, it's essential to understand that these physical locations are independently owned and operated businesses. While they may carry our products, their practices and policies are separate from our own. We take customer feedback seriously and want to ensure that you are not attributing the issues you faced to our online platform or practices. As an online retailer, we prioritize customer satisfaction and offer a straightforward and transparent purchasing experience, as well as a no pressure sales team that's on hand and very knowledgeable to ensure you can buy with confidence. If you ever consider purchasing from our official website in the future, we assure you that we value our customers' satisfaction and are committed to delivering a positive shopping experience. Thank you for taking the time to share your feedback, and we hope this clarifies any confusion about our company's operations. Sincerely, Sericin+ Customer Relations Team

Response from Sericin PlusAug 3, 2023

Dear Mark, We are sorry to hear about your negative experience, but it seems there might be some confusion. We would like to clarify that we do not have any physical store locations. Our company is a wholesale supplier / online retailer, and we exclusively sell our products directly to consumers through our official website. Based on your review, it appears that your purchase might have been made at a brick-and-mortar store that carries our products. However, it's essential to understand that these physical locations are independently owned and operated businesses. While they may carry our products, their practices and policies are separate from our own. We take customer feedback seriously and want to ensure that you are not attributing the issues you faced to our online platform or practices. As an online retailer, we prioritize customer satisfaction and offer a straightforward and transparent purchasing experience, as well as a no pressure sales team that's on hand and very knowledgeable to ensure you can buy with confidence. If you ever consider purchasing from our official website in the future, we assure you that we value our customers' satisfaction and are committed to delivering a positive shopping experience. Thank you for taking the time to share your feedback, and we hope this clarifies any confusion about our company's operations. Sincerely, Sericin+ Customer Relations Team

Response from Sericin PlusAug 3, 2023

Dear Ann We are sorry to hear about your negative experience, but it seems there might be some confusion. We would like to clarify that we do not have any physical store locations. Our company is a wholesale supplier / online retailer, and we exclusively sell our products directly to consumers through our official website. Based on your review, it appears that your purchase might have been made at a brick-and-mortar store that carries our products. However, it's essential to understand that these physical locations are independently owned and operated businesses. While they may carry our products, their practices and policies are separate from our own. We take customer feedback seriously and want to ensure that you are not attributing the issues you faced to our online platform or practices. As an online retailer, we prioritize customer satisfaction and offer a straightforward and transparent purchasing experience, as well as a no pressure sales team that's on hand and very knowledgeable to ensure you can buy with confidence. If you ever consider purchasing from our official website in the future, we assure you that we value our customers' satisfaction and are committed to delivering a positive shopping experience. Thank you for taking the time to share your feedback, and we hope this clarifies any confusion about our company's operations. Sincerely, Sericin+ Customer Relations Team

Response from Sericin PlusAug 3, 2023

Dear Gretchen, We are sorry to hear about your negative experience, but it seems there might be some confusion. We would like to clarify that we do not have any physical store locations. Our company is a wholesale supplier / online retailer, and we exclusively sell our products directly to consumers through our official website. Based on your review, it appears that your purchase might have been made at a brick-and-mortar store that carries our products. However, it's essential to understand that these physical locations are independently owned and operated businesses. While they may carry our products, their practices and policies are separate from our own. We take customer feedback seriously and want to ensure that you are not attributing the issues you faced to our online platform or practices. As an online retailer, we prioritize customer satisfaction and offer a straightforward and transparent purchasing experience, as well as a no pressure sales team that's on hand and very knowledgeable to ensure you can buy with confidence. If you ever consider purchasing from our official website in the future, we assure you that we value our customers' satisfaction and are committed to delivering a positive shopping experience. Thank you for taking the time to share your feedback, and we hope this clarifies any confusion about our company's operations. Sincerely, Sericin+ Customer Relations Team