Cindy Craig W.
Situation pending...outcome to be determined.
UPDATE: I Have sent the requested order verification, tracking number and delivery email. If you can deny me being a customer, how do I have a "mixed" package of your underwear in my possession? Look forward to you sending me a return slip and getting a full refund. Thank you. Uh, oh! I just received my undies and... guess what... they are too small!! Wish I had read the reviews first. EVERYBODY says their order is too small. So...I go to fill out the return form and it won't take my info. Like my order didn't exist? I am not expecting a good outcome on this. I just want my money back and they can have their undies. I'll let you know. Buyer beware.
Response from Serenelle UnderwearSep 3, 2026
Hi, We tried to contact you about the refund, but you said it wasn't you. Please contact us at [email protected] and you'll receive your refund. Thank you. The Serenelle Team