K P.
I received a message that my order had…
I received a message that my order had been shipped and later received a message that it couldn't be delivered. I responded that it was incorrectly addressed. Several times I gave correct info and asked that it be sent again or credited to o my charge card hich was paid in the amount of $59.90. I have never had the courtesy of a response. I'm totally disgusted .
Response from Serenelle UnderwearOct 12, 2026
Hi, We’re sorry to hear about your experience, and we understand how frustrating it is when an order doesn’t arrive. When the carrier reported a delivery issue, our team reached out to you several times by email to confirm the correct address, but unfortunately we never received a reply. We’ve also checked our inbox and support channels and found no messages from you with the updated address. It’s possible our emails ended up in your spam folder, or your replies were sent to a different address. In any case, we’ve issued a full refund of $59.90 to your original payment method. If you’d still like to receive your order, you can contact us directly at [email protected] and we’ll gladly help. Kind regards, The Serenelle Team



