Sera LabsReviews of seralabshealth.com

Total fraudsters. They added a product I didn’t order and were unwilling to remove it. Then they offered me 10% discount, but I did not want the product. That repeated with 30, then with 30%. Finally they told me that the product will be shipped and all I had to do is open the bottle, use one drop and then return it, which is totally contrary to their return policy. It stated on their website that they will not take back any opened products. This communication took forever as it takes them days to respond and they never once respond to the actual problem. To make matters worse, I ordered a 5 months supply being 5 packs but they only send me 2 packs of the Gummies instead of 5. Customer Service explained to me that I ordered packages but they sent cans which had more gummies. Totally ridiculous as a month serving does not change by packaging. Sera Labs is the master child for the worded customer service possible. Never again.

On November 1, 2022, I ordered CBD gummies and tincture from LA based Sera Labs. Two hours later, after reading their reviews, I cancelled my order. Four hours later, they sent an email saying they would offer a 10% discount to "save me the hassle of returning" the order. Days later they offered a 20% discount, then a 35% discount from the "higher ups." Shady at best. The product arrived 8 days after I canceled from Lewiston Maine. They charged my credit card on Nov 1st. I am currently holding product awaiting instructions from my credit card company. I have also contacted BBB.

Ordered one container for $54 and was billed for five containers for $250. Canceled the order via email hours later and was sent a email asking if I wanted a 20% discount to keep the order and save me the hassle of returning it! Plus it still shipped. When it arrived it didn't have a return label. I sent another email to make sure they wouldn't try to charge me again and say I signed up for a monthly (I DID NOT). I've never regretted buying from a company this badly. Refund

Since the pandemic hit, your service has went downhill! I used to be on the auto-ship, for the gummies. Well, for the last four shipments I've had to call to ask where my shipment was. If a company wants you to use their product, why should a consumer be begging to use the product?!

Will take your money without a problem but not offer a refund even if you send unopened product back with RMA number. Would NEVER recommend this company, nothing short of being criminals.

I tried the gummies and they did nothing for me -- maybe other products are better but these did nothing. They are very expensive. And they charged $19.99 restocking charge on the shipment I did not even open.

I orginally ordered 6 packages of gummies for $154.74. They did nothing for me and didn't want to order more especially for price. I couldn't afford more. But without my knowledge Sera Labs set me up on recurring monthly orders. I called my bank and was told t hey couldn't help me because I furnished them my info On January 31, 2022 I was charged $154.18 for another 6 packs of gummies I Sera Labs and told them I didn't want more They sent me a text allowing me to cancel my subscription. I cancelled 0n 2/22/2022 at 4:45 pm, then to make sure, I cancelled again at 4:55 pm I received a message that read, "successfully cancelled subscription". Then again on March 1, 2022 I was charged again in the amount of $154.18. I called on Sunday March 6, 2022 was told they had already shipped and if I wanted to return the product, there would be a restocking fee in amount of $18.00. I asked to speak to a supervisor but told no supervisor there I called again Monday 7, 2022 and was told no supervisor available but maybe in 1-2 hours I could call back. This just like a magazine subscription SCAM! BUYERS BEWARE.

Awful products! Left an orange film on my face. Made me break out. They would not give me a refund and customer service was horribly rude. Don’t waste your money.