Joanne G.
Answered all my questions then sent me…
Answered all my questions then sent me an email log.
Response from Sequencing.comJan 1, 2021
Hi Joanne - Thank you for your review. Happy New Year!

Live Healthier, Happier, and LongerSequencing.com is the world’s largest platform for health-focused DNA insights, offering an unparalleled suite of advanced tools, reports, and guidance to help you understand your DNA and take meaningful action for your health and wellness. Our flagship service is 30x whole genome sequencing (WGS), which decodes ~100% of your genome with unmatched accuracy. It provides all-in-one genetic screening and analysis for over 15,000 conditions and medication reactions - no need to order multiple tests. All sequencing is performed in a CLIA-certified and CAP-accredited clinical laboratory located in the United States. Our easy-to-use at-home kit requires just a simple mouth swab - no blood or needles. We provide free worldwide shipping , and turnaround time from when the laboratory receives your kit to when you receive your results is usually under 8 weeks. Once your genome is sequenced, you'll unlock access to 100+ personalized reports and apps covering nearly every area of health, including longevity, disease prevention, medication response (pharmacogenomics), rare disease risk, mental health, sleep optimization, brain health, nutrition, ancestry, and more. We also offer an optional subscription service that provides monthly updates to your analysis and reports based on the latest research and discoveries and includes access to advanced features such as Sequencing AI, your personalized guide to your results.Whether you're sequencing your genome or uploading existing DNA data, we also provide free DNA data storage . Privacy You Can Trust We are committed to protecting your privacy with our Privacy Forever policy. You own your DNA data, and we ensure it remains safe, secure, and private throughout your life. We never sell your data, never share it with insurance companies, pharmaceutical companies, or government agencies , and we do not conduct research using your DNA data . We are HIPAA-compliant and certified under the US-EU-UK-Swiss Dat
Sequencing.com (sequencing.com) has 724 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Wellness & Spa · San Diego, California
Excellent
Wellness & Spa · Los Angeles, California
Excellent

Wellness & Spa · Los Angeles, California
Excellent

Wellness & Spa · San Francisco, California
Excellent
Showing 599 reviews with 5 stars · Clear filters
Joanne G.
Answered all my questions then sent me an email log.
Response from Sequencing.comJan 1, 2021
Hi Joanne - Thank you for your review. Happy New Year!
Diana
Thank you so much for all the excellent customer service support from Sequencing.com. Joy made everything so easy. Thank you.
Response from Sequencing.comDec 25, 2020
Hi Diana - thank you for your review. Happy Holidays!
Lindsay Broussard S.
A honest company to do business with. That is hard to come by in these days.
Response from Sequencing.comDec 22, 2020
Hi Lindsay - Thank you for your review. We strive not only for outstanding customer service but also to deliver happiness along with our services. One of the best ways to deliver happiness is by being honest. :) Happy Holidays!
M. Rene C.
Love all these products! I've used about 8 to date! One note, when an app is listed as "Included in Membership", that means you have slots left to run apps. It does not mean that app is free. I wasted slots running the same app twice before I figured this out.
Response from Sequencing.comDec 16, 2020
Thank you for your review. We'll be happy to issue you additional credits for any app you didn't mean to use. Please email support and it will be done! Happy Holidays.
Onni R.
Excellent customer service.
Response from Sequencing.comDec 13, 2020
Thank you for your review.
Pedro P.
Fast response > Doubt resolved!
Response from Sequencing.comDec 13, 2020
Thank you!
Laura
Had a few discrepancies between reports. Contacted the support team and they were very quick to respond, took on board what I had told them and were instantly looking at the algorithm that worked with these issues. Nice clear reports.
Response from Sequencing.comDec 13, 2020
Thank you for your review.
June M.
Was charged for something that was supposed to be free. The support team responded expeditiously and corrected the error faster than I have ever had with any other company on line. Kudos to their support team.
Response from Sequencing.comNov 12, 2020
Thank you for your reply! The Support Team is always happy to help.