Ken Las Vegas, N.
Excellent customer service!
Excellent customer service!
Response from Sequencing.comSep 1, 2022
Hi Ken - Thank you for your review!

Live Healthier, Happier, and LongerSequencing.com is the world’s largest platform for health-focused DNA insights, offering an unparalleled suite of advanced tools, reports, and guidance to help you understand your DNA and take meaningful action for your health and wellness. Our flagship service is 30x whole genome sequencing (WGS), which decodes ~100% of your genome with unmatched accuracy. It provides all-in-one genetic screening and analysis for over 15,000 conditions and medication reactions - no need to order multiple tests. All sequencing is performed in a CLIA-certified and CAP-accredited clinical laboratory located in the United States. Our easy-to-use at-home kit requires just a simple mouth swab - no blood or needles. We provide free worldwide shipping , and turnaround time from when the laboratory receives your kit to when you receive your results is usually under 8 weeks. Once your genome is sequenced, you'll unlock access to 100+ personalized reports and apps covering nearly every area of health, including longevity, disease prevention, medication response (pharmacogenomics), rare disease risk, mental health, sleep optimization, brain health, nutrition, ancestry, and more. We also offer an optional subscription service that provides monthly updates to your analysis and reports based on the latest research and discoveries and includes access to advanced features such as Sequencing AI, your personalized guide to your results.Whether you're sequencing your genome or uploading existing DNA data, we also provide free DNA data storage . Privacy You Can Trust We are committed to protecting your privacy with our Privacy Forever policy. You own your DNA data, and we ensure it remains safe, secure, and private throughout your life. We never sell your data, never share it with insurance companies, pharmaceutical companies, or government agencies , and we do not conduct research using your DNA data . We are HIPAA-compliant and certified under the US-EU-UK-Swiss Dat
Sequencing.com (sequencing.com) has 724 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Showing 599 reviews with 5 stars · Clear filters
Ken Las Vegas, N.
Excellent customer service!
Response from Sequencing.comSep 1, 2022
Hi Ken - Thank you for your review!
Stephan S.
Very fast response to questions
Response from Sequencing.comAug 30, 2022
Hi Stephen, we are glad you were satisfied with he customer service at Sequencing.com. Thank you for providing us with a 5 star review!
Kelvin
Excellent customer service response for several questions I had. I look forward to receiving my kit and gaining access to so much valuable information. I have wanted to do a complete Genome test but it was always to expensive. I was surprised at the amount of data I will receive and having the ability to analyze it forever. So far so good with the company.
Response from Sequencing.comAug 30, 2022
Kelvin, thank you for providing this excellent review! Our Customer Service Department, will be available to answer any additional questions you may have as you embark on your genetics journey. Thank you for being a valued customer!
Jeff B.
Very responsive, professional, respectful, can do attitude, caring customer service experience on multiple queries. This is what good customer service should be like.
Response from Sequencing.comAug 27, 2022
Jeff, thank you for providing Sequencing.com with a 5 star review. We appreciate your business and strive to provide all with excellent customer service.
Trang
My sequencing failed and they offered to send me another kit. I requested instead to have a refund and my request was fulfilled within just a few days. No hassle at all.
Response from Sequencing.comAug 8, 2022
Thank you Trang, for providing this valuable feedback and 5 star review! We strive to provide an effortless experience for all of our customers!
Gregg M.
The company unfortunately was not able to complete my process. However they quickly refunded my money.
Response from Sequencing.comAug 8, 2022
Hi Gregg, thank you for providing this 5 star review of Sequencing.com! While most of the time there are no issues at the lab, on the rare occasion a quality control check does fail and when this occurs we always offer a refund or a replacement kit. We are glad to hear your overall experience was a positive one.
Stephen H.
I love this company and it has a great support team but I've consistently had trouble with the user interface. This time was not different. Team member Ken immediately came to my rescue. And he told me they are working on a simpler interface. Like I said - love this company.
Response from Sequencing.comAug 3, 2022
Thank you Stephen for this 5 star review of our company!!!
Carol
I asked a simple question and got the answer
Response from Sequencing.comAug 1, 2022
Thank you Carol for providing feedback on your experience with Sequencing!