Sequencing.comReviews of sequencing.com

Thank you very much for your help. I previously had some issues with sending the parcel back (due to potential issues with classification as a liquid/dna sample, sending it back internationally) as well as government tariff codes, and had requested a refund if issues weren’t sorted. I hadn’t heard back for 6 days and was worried. But yesterday both Ken replied to me with a very helpful customs letter & info about the sample, and Hannah followed this up with a very kind and thoughtful email sincerely apologising about the delay, reassuring me about the issues, and explaining that their turnaround times are now better & also saying I could have a refund if I needed it. Thank you for the emails. As I am very happy with the help & replied I have received, I am changing my review to 5 stars.

Sequencing has given me and my medical health professionals something to work with, a new direction to explore in peruse of what is causing my chronic health issues.

I sent a question about a perceived delay in a kit to be sent and wording on an invoice that did not seem to pertain to the product I ordered. With a few hours I had a reply that explain the delay and the invoice wording. I was impressed at the speed of the response and the clear explanation with regard to my concerns. Finally the representative provided me with his contact information should I have additional questions. I found the support division capable and efficient with a feedback loop in case other problems arose.

Fast response on the chat

This has been a very stressful & emotional time in my life. So I had to go back and forth with Ken on several emails just to make sure that I would select the right test, and if in fact it would be beneficial to buy a genetic test. Ken helped me with "several" very, very, informative and knowledgeable emails and very clearly described what tests would be best for my needs. He made the process smooth and clarified everything for me and even checked to make sure I made the correct purchase. Ken is amazing and definitly made this time easier for me. I don't know if there is any counseling or where I can locate a genetic counselor in my state once I get the results. This was going to be a later question. I want to thank Ken again, for all the help & guidance during a very difficult time.

Process is easy and help is available when needed. Customer service is extremely nice and quick to help. The amount of information that is available is boundless and has helped me in so many ways with health and ancestry and has validated many things I had always assumed had been true.

All my questions were answered within a 24 hours. Plus, a lot apps for health, ancestry etc. Just a lot great information on ones genes.

This is something that I highly recommend everyone do! It provides such great knowledge and overall comprehensive whole DNA genome sequencing that honestly for the price, can’t be matched elsewhere. Yes, it takes a while for the whole process to be complete but it’s worth it. And I’ll admit I was skeptical at the price at first thinking the price tag was too good to be true for what was being offered, at $379USD (It was on sale) after conversations and fees I paid $577AUD and then $65AUD for tracking postage back. All up it took 4 months from placing the order to getting my results. A very happy customer from Australia 🇦🇺