Morgan M.
Ken provided excellent customer service…
Ken provided excellent customer service by being understanding, responsive, and finding a solution for me.
Response from Sequencing.comJun 19, 2023
Hi Morgan - Thank you for your review.

Live Healthier, Happier, and LongerSequencing.com is the world’s largest platform for health-focused DNA insights, offering an unparalleled suite of advanced tools, reports, and guidance to help you understand your DNA and take meaningful action for your health and wellness. Our flagship service is 30x whole genome sequencing (WGS), which decodes ~100% of your genome with unmatched accuracy. It provides all-in-one genetic screening and analysis for over 15,000 conditions and medication reactions - no need to order multiple tests. All sequencing is performed in a CLIA-certified and CAP-accredited clinical laboratory located in the United States. Our easy-to-use at-home kit requires just a simple mouth swab - no blood or needles. We provide free worldwide shipping , and turnaround time from when the laboratory receives your kit to when you receive your results is usually under 8 weeks. Once your genome is sequenced, you'll unlock access to 100+ personalized reports and apps covering nearly every area of health, including longevity, disease prevention, medication response (pharmacogenomics), rare disease risk, mental health, sleep optimization, brain health, nutrition, ancestry, and more. We also offer an optional subscription service that provides monthly updates to your analysis and reports based on the latest research and discoveries and includes access to advanced features such as Sequencing AI, your personalized guide to your results.Whether you're sequencing your genome or uploading existing DNA data, we also provide free DNA data storage . Privacy You Can Trust We are committed to protecting your privacy with our Privacy Forever policy. You own your DNA data, and we ensure it remains safe, secure, and private throughout your life. We never sell your data, never share it with insurance companies, pharmaceutical companies, or government agencies , and we do not conduct research using your DNA data . We are HIPAA-compliant and certified under the US-EU-UK-Swiss Dat
Sequencing.com (sequencing.com) has 724 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Showing 599 reviews with 5 stars · Clear filters
Morgan M.
Ken provided excellent customer service by being understanding, responsive, and finding a solution for me.
Response from Sequencing.comJun 19, 2023
Hi Morgan - Thank you for your review.
Jacqueline G.
I'm very happy with how quickly the team responded to my request. Friendly and prompt. *I'm adding as of 6-27-2023, that their customer service is amazing. Hats off to Logan as a rising star, in my opinion.
Response from Sequencing.comJun 19, 2023
Hi Jacqueline - Thank you for your review.
Misty F.
Ryan was super helpful. Answered more than my original question.
Response from Sequencing.comJun 16, 2023
Hi Misty - Thank you for your review.
Rachael G.
Excellent customer service.
Response from Sequencing.comJun 13, 2023
Hi Rachael - Thank you for your review.
David S.
Extremely useful and if you need help there customer service is amazing. Especially compared to most companies these days.
Response from Sequencing.comJun 8, 2023
Hi David - Thank you for your review.
Marius P.
Great service and excellent support! Some improvements possible on website's UI/UX but overall a positive experience.
Response from Sequencing.comJun 7, 2023
Hi Marius - Thank you for your review. We appreciate your feedback and have a large number of improvements and updates we'll be rolling out over the next couple months.
Shanley R.
Support is VERY fast and helpful. Was able to answer all my questions.
Response from Sequencing.comMay 31, 2023
Hi Shanley - Thank you for your review!
MC
Wonderful customer service! My sequencing was taking awhile, so I reached out to ask about the turnaround times and current demand. The customer service agent Ryan was super nice and helpful. He answered my questions and did everything in his power to make sure received a timely result. It is nice that this company does not skimp on customer service. I know that if I had any issues in the future, my concerns would be listened to and addressed. I have had a great experience with this company thus far.
Response from Sequencing.comMay 31, 2023
Hi MC - Thank you for your review!