Dani
Free Blood Type Analysis Using…
Their Free Blood Type Analysis Using Your DNA doesn't work, always return error!?! Their customer service said it would look into it, over a month now, still no response after multiple tickets. Edit: they contacted me and explained that there are some issues with my files and they will try to sort it out.
Response from Sequencing.comNov 7, 2020
Thank you for your feedback. I apologize for the experience you had with your Free Blood Type Analysis app. There was an overwhelming response to this free offer and our systems were strained for a couple of days and this caused an error for some people when they were using the app. Since that time we've expanded our system's capabilities and have successfully processed apps that had previously encountered an error. If you tried running your free app again and it still does not complete, it may be due to an incompatibility with your DNA data file. Please contact [email protected] and we'll be happy to help. UPDATE: We've reached out to the customer and are working to make this right. The DNA data files that were used with the free analysis had a compatibility issue. We'll continue to follow-up with this customer through our support system.