Susanne
Fast and flexible support.
Fast and flexible support.
Response from Sequencing.comSep 12, 2023
Hi Susanne - Thank you for your review.

Live Healthier, Happier, and LongerSequencing.com is the world’s largest platform for health-focused DNA insights, offering an unparalleled suite of advanced tools, reports, and guidance to help you understand your DNA and take meaningful action for your health and wellness. Our flagship service is 30x whole genome sequencing (WGS), which decodes ~100% of your genome with unmatched accuracy. It provides all-in-one genetic screening and analysis for over 15,000 conditions and medication reactions - no need to order multiple tests. All sequencing is performed in a CLIA-certified and CAP-accredited clinical laboratory located in the United States. Our easy-to-use at-home kit requires just a simple mouth swab - no blood or needles. We provide free worldwide shipping , and turnaround time from when the laboratory receives your kit to when you receive your results is usually under 8 weeks. Once your genome is sequenced, you'll unlock access to 100+ personalized reports and apps covering nearly every area of health, including longevity, disease prevention, medication response (pharmacogenomics), rare disease risk, mental health, sleep optimization, brain health, nutrition, ancestry, and more. We also offer an optional subscription service that provides monthly updates to your analysis and reports based on the latest research and discoveries and includes access to advanced features such as Sequencing AI, your personalized guide to your results.Whether you're sequencing your genome or uploading existing DNA data, we also provide free DNA data storage . Privacy You Can Trust We are committed to protecting your privacy with our Privacy Forever policy. You own your DNA data, and we ensure it remains safe, secure, and private throughout your life. We never sell your data, never share it with insurance companies, pharmaceutical companies, or government agencies , and we do not conduct research using your DNA data . We are HIPAA-compliant and certified under the US-EU-UK-Swiss Dat
Sequencing.com (sequencing.com) has 724 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Showing 599 reviews with 5 stars · Clear filters
Susanne
Fast and flexible support.
Response from Sequencing.comSep 12, 2023
Hi Susanne - Thank you for your review.
Natalie
Ken reached out to address my concern on a weekend (which wasn’t expected but was very much appreciated). The customer service team goes above and beyond for their customers and it shows.
Response from Sequencing.comSep 11, 2023
Hi Natalie - Thank you for your review!
ashley P.
The person I spoke to, Ryan, resolved my issue immediately. He also answered any questions that arose.
Response from Sequencing.comSep 11, 2023
Hi Ashley - Thank you for your review!
Marie S.
Customer Service is so knowledgeable, supportive and helpful throughout this weeks-long process! By week 9 I had called them twice; both times I was very grateful for and happy with their help in understanding the sequencing process and the available reporting options that will be most helpful for my referring physician to diagnose my complex challenges. Ryan helped me greatly on my 2nd call, unfortunately I didn’t catch the name of the Customer Service Agent that was so patient and helpful on my 1st call. I told Ryan that I considered his help a Gift from the Universe! I’m elderly and ill, don’t hear well and must write things down to remember them. These 2 young men are professionals with great knowledge, patience and compassion. I appreciate them both so very much!
Response from Sequencing.comSep 6, 2023
Hi Marie - Thank you for your review!
Satisfied C.
The website is intuitive and easy to navigate. The customer service is top-notch! Very responsive! The information made available by the service is very impressive and helpful! I would highly recommend that others use Sequencing!
Response from Sequencing.comSep 5, 2023
Hi - Thank you for your review!
Joos S.
Extremely prompt service, and very happy with resolution
Response from Sequencing.comAug 30, 2023
Hi Joos - Thank you for your review!
Chris
Logan was very knowledgeable and helpful with my many questions
Response from Sequencing.comAug 30, 2023
Hi Chris - Thank you for your review!
Lexi
I love how in-depth the DNA sequencing is and how accurate it is as well. The disease risk is especially helpful. As a biologist, I love that the scientific background information is available for the genes so that I can look at the data myself.
Response from Sequencing.comAug 26, 2023
Hi Lexi - Thank you for your review.