Olga
Ryan was very helpful answering my…
Ryan was very helpful answering my questions and making replacement for my never used kit
Response from Sequencing.comNov 22, 2023
Hi Olga - Thank you for your review.

Live Healthier, Happier, and LongerSequencing.com is the world’s largest platform for health-focused DNA insights, offering an unparalleled suite of advanced tools, reports, and guidance to help you understand your DNA and take meaningful action for your health and wellness. Our flagship service is 30x whole genome sequencing (WGS), which decodes ~100% of your genome with unmatched accuracy. It provides all-in-one genetic screening and analysis for over 15,000 conditions and medication reactions - no need to order multiple tests. All sequencing is performed in a CLIA-certified and CAP-accredited clinical laboratory located in the United States. Our easy-to-use at-home kit requires just a simple mouth swab - no blood or needles. We provide free worldwide shipping , and turnaround time from when the laboratory receives your kit to when you receive your results is usually under 8 weeks. Once your genome is sequenced, you'll unlock access to 100+ personalized reports and apps covering nearly every area of health, including longevity, disease prevention, medication response (pharmacogenomics), rare disease risk, mental health, sleep optimization, brain health, nutrition, ancestry, and more. We also offer an optional subscription service that provides monthly updates to your analysis and reports based on the latest research and discoveries and includes access to advanced features such as Sequencing AI, your personalized guide to your results.Whether you're sequencing your genome or uploading existing DNA data, we also provide free DNA data storage . Privacy You Can Trust We are committed to protecting your privacy with our Privacy Forever policy. You own your DNA data, and we ensure it remains safe, secure, and private throughout your life. We never sell your data, never share it with insurance companies, pharmaceutical companies, or government agencies , and we do not conduct research using your DNA data . We are HIPAA-compliant and certified under the US-EU-UK-Swiss Dat
Sequencing.com (sequencing.com) has 724 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Showing 599 reviews with 5 stars · Clear filters
Olga
Ryan was very helpful answering my questions and making replacement for my never used kit
Response from Sequencing.comNov 22, 2023
Hi Olga - Thank you for your review.
Anon A.
Logan was very attentive, quick, friendly and helpful. Give this man a Raise! was a great experience.
Response from Sequencing.comNov 21, 2023
Hi Anon - Thank you for your review.
Agota
Excellent help at all times. They answer quickly. The turnaround time was faster than expected. Great service.
Response from Sequencing.comNov 21, 2023
Hi Agota - Thank you for your review.
Lacey N.
Really appreciated the quick responses from Ryan. Enjoy this service but the charges after changing plans and marketplace reports not generating had me get in touch. Great customer service. Very much appreciated!
Response from Sequencing.comNov 17, 2023
Hi Lacey - Thank you for your review!
Zeke M.
Ryan was quick with his response and it was very customer oriented. He took care of me and my issue. Great asset to your company
Response from Sequencing.comNov 17, 2023
Hi Zeke - Thank you for your review!
TY
Ryan was quick and responsive. Immediately helped me figure out why I couldnt access a file and walked me through how to access what I needed. As a general comment, every time I have reached out to the Sequencing team, they have responded within 24 hours (normally less if its business hours) and have been kind, helpful, and supportive. I will agree with what I had heard before I opted to go with this company... their customer service is way above the bar. Thanks!
Response from Sequencing.comNov 14, 2023
Hi TY - Thank you for your review.
Barbara-ellen R.
After purchasing a whole genome kit and receiving my results, I was very impressed with Sequencing.com. What a fantastic service they offer. The reports and easy to use dashboard aided me in an eventual diagnosis after many years of searching for answers. Wish I had found them sooner.
Response from Sequencing.comNov 8, 2023
Hi Barbara-ellen - Thank you for the review.
Andela
Logan is the best and deserves a raise! Logan is always available when i have questions, and he is so helpful. He really goes above and beyond to provide an excellent customer support experience. And most importantly he laughs at my dumb jokes- what a hero!
Response from Sequencing.comNov 7, 2023
Hi Andela - We agree Logan is Great! Thank you for the review.