SephoraReviews of sephora.com

It was a horrible experience. It took ages to receive the products, and once I tried to return them, I, as a consumer, had to pay for the tracked return. This is clearly a way to disincentivize the customer from returning products! Is it how Arnaud makes a pile of money? I returned the parcel over a month ago, and I am still waiting for my refund. I will not purchase anything from Sephora anymore (I bought very little from them anyway). Old business model, inefficient and a scam when it comes to refunds. I had to open a complaint with PayPal to get my money back. Avoid, there are much better option online that sells original products and that do not try to rip people off when it comes to refunds.

Ordered two expensive scented Nordic candles. Came in boxes which looked as if they’d been on the back shelf in a stock room for years. Packaging grubby. Asked for a refund but not prepared to have the hassle of returning. This damage would have been seen clearly prior to despatch thus,their fault. No response except standard “send back”. I responded asking again for a refund and that they collect the candles.

Trying to contact the store regarding my Bluelight card not being accepted online. You have a contact number where staff dont even bother to pick up the phone. You just get a nessage not taking calls!!! Absolutely rubbish. Not a good first impression, will be going to the West End. Dont bother with their rubbish customer service.

Ho acquistato una matita labbra di Too Faced nel negozio Sephora a Napoli nella galleria Umberto I e la scatola non è stata controllata. Una volta tornata a casa e aperta la scatola era vuota. Ho chiamato il negozio, ma visto che io abito lontana dal punto vendita e non ho la possibilità di riandare lì mi hanno detto di chiamare il servizio clienti per un’autorizzazione ad un cambio in un negozio vicino, ma una volta chiamato il servizio clienti mi hanno detto che questa opzione non era possibile e che non avrei potuto fare nient’altro se non andare nuovamente in quel negozio. Conclusione ho pagato una matita che però non ho avuto.

Hätte mal die Bewertungen hier vorher lesen sollen. Wollte eine Bestellung von Heute stornieren, was aber komischerweise nicht möglich ist. Ich soll entweder die Annahme verweigern oder das Paket retournieren. War meine erste und letzte Bestellung. Für Miniproben soll ich fast 40,00 Euro zahlen!!! Hätte mir die Produkte vorher genau ansehen sollen. Warenwert soll angeblich 67,00 Euro sein. Ich ärgere mich echt über mich selbst. Zum Glück habe ich Klarna Rechnung ausgewählt. Kontakt zu Klarna gab es schon, die warten jetzt auf die Antwort von Sephora. PS: Das Kontaktformular funktioniert nur über die Webseite und nicht über die App. Solange die App installiert ist, wird man zur App geleitet und in der App funktioniert das Konto nicht.

I was so happy when I found out you could order Sephora from France to the Netherlands. So I started ordering and it all went well until my last order. This package was only filled with paper, not even my free testers were in the box. After contacting customer service they just told me I basically will not get a refund nor the products I’ve ordered. I don’t know if the blame is for Sephora.fr or the mailing service but.. Save your money!

Two items were missing from my order the Armani concealer and powder. I have ordered from you guys before and never had an issue I will be reporting to my bank and online this is awful customer service. I need help . No telephone number please call me on FN82374224

Ho ordinato un profumo da ritirare presso punto vendita pagamento anticipato , tuttora non ho ricevuto mail Per il ritiro …. Sul sito informazioni false e non precise e non ne parliamo dei punti …. Chiamato il Numero verde nessuna risoluzione delle problematiche … bisogna attendere !!! Mai più acquisto online !!!!