SephoraReviews of sephora.com

Prezzi folli. Su Amazon shiseido total revitalizer costa 30 euro in meno. non mi vedranno mai più. Ne parlerò malissimo.

Sent expired product and terrible customer service dealing with it. Still no refund or mention of how or when they will send the right product.

Will I ever listen! Or in this instant take notice of all the bad reviews Sephora has amassed. My order for a waterproof eye liner arrived or should I say, didn’t arrive today. Within two minutes of the courier handing over the package, I opened it to find - nothing! At best I was expecting the liner to be faulty but never invisible. I have emailed the company but given the awful reviews about their customer service I’m girding myself. Watch this space . . .

DELIBERATE FALSE MARKETING Says use code “ GETPOINTS” for 500 extra points if you spend $75. My order has subtotal of over $80. I enter the code GETPOINTS and it says “the promotion you have entered has expired or has run out of inventory “ How do you run out of points? It proves they intentionally falsely advertise. It expires Sept 6th. Today is Sept 3. Don’t promise what you can’t deliver. Sephora has changed over the years and not in a good way

Se avessi letto prima le recensioni probabilmente avrei pensato bene se acquistare o meno. Questa azienda che consideravo affidabile si è dimostrata inaccettabile. Delusione completa. Fallita la prima consegna il giorno successivo nn si è presentato nessuno. Dopo infinite telefonate e email finalmente arriva il pacco....in condizioni pessime e dentro NON c'era il mio ordine del valore di 101,45 €. come da indicazioni telefoniche ho inviato la fotografia e ....poi nn ho saputo ancora niente......il mio suggerimento NON comprate online da questa azienda.....

this is just disgusting attitude towards consumers, I waited for my order for almost a month, what it turns out in the end: the hand cream they brought was not the one I paid for (nobody compensated me for this) I took collagen for my mother to try, as a result the package was opened and some of it was just scattered around the package when I contacted the employees with this problem they told me that everything was issued correctly on our side, there should not be any mistakes, if there are any problems write to the mail I will never go back there again

I'm so fed up with this company. They stock a great range of products but their CS is shocking. I went for a make up lesson in store when it first opened which was so bad I had to ask for a refund. I've since ordered several times online instead. At least 3 of those I later get an email telling me my ordered item is actually not in stock and here's a refund - always minus the shipping! Every time I've had to contact them again and ask for the shipping to be refunded! No apology nothing, just that it gets done eventually. Latest issue is on a revised product - after the previous version went out of stock (they did the green and the peach colour corrector) I was gutted as it was perfect for me, great match and good applicator. This new version is terrible! Very bad application design with the twist function - for somebody with bad hands in any way this is really difficult and frustrating - I wanted to throw it out the window trying to get the plastic off then the forever twisting to get any product out arrggghhh! No thought for the actual user. Then I see now it's sat for a little while after use it's used quite a bit of the product in just one under eye application! Or is it that actually there's hardly any room in that tube?! Went to write a review and it won't post. Tried several devices, cleared cookies etc, it won't post. They clearly do not want negative reviews. Very disappointing. So here I am Sephora, trying to ensure the public know how much you do not care for us and also want to take advantage. I will purchase elsewhere after giving you several chances.

the worst experience I've ever had with an online cosmetics store. There is no care and attention to the customers' products, everything is done superficially. I wanted to speak to someone higher up and it seems that there is none at Sephora online. Please avoid this online store