SephoraReviews of sephora.com

Ho acquistato tramite l'applicazione letyshop e poi sul loro negozio. Il Cashback era del 10% e dopo 2 mesi mi è stato rifiutato. Dicono che sono state violate delle regole di acquisto e non mi risulta. Trovato molto scorretto e se non risolvono non acquisterò più da loro. Contattato latyshop e fornito prove riguardo l'acquisto.

The samples have been completely missing but they show in the delivery label. This is super disappointing as I kept adding more to my order to get the free samples. I wanted to order my free birthday gift, which was not available in my local store . I placed an order for 110+ and was offered two free samples. So technically the birthday gift is a scam where you need to shop online in order to get it . Why the printed label shows the items that are not sent ? I often choose Sephora because of the nice samples -- which has led to me discovering new products. Why should I continue to shop here if this isn't being kept up? I could easily get my makeup at somewhere like Shoppers and get Optimum points instead if you're not going to bother sending ANY samples with my order. I left a review in Sephora community chat. A moderator/customer rep contacted me. So as a resolution of completely missing samples with my order, I am offered 50 points (which is worth $1) … I am wondering what samples Sephora offers in $1? Completely RIDICULOUS… Why can’t you just offer the samples to the customers whom you lure to add more items in cart in order to get free samples , as it’s Sephora’s mistake to not deliver samples with the order?

4 weeks since return still no refund! Hold on to your money as long as they can! Still waiting refund on item I returned early October! Will never shop online again!

The delivery of my package is giving me a headache. The delivery company sent it to a pickup point that I did not select after giving me several problems to deliver it to my work address. It is now 1h away and after I called their customer service they said there is nothing they can do. That I have to pick it u0 at that address. I asked if they can at least cancel it and send a new one to my real address and they denied the request. Terrible delivery policy and terrible customer service assistance. Truly awful.

I (JCP)charged 300.00 on perfumes that day. One of the perfume nozzle malfunctioned. It was still full. Because I didn't have physical receipt or box, I couldn't return nor exchange. Most stores now can look it up from your charge card but not them. The clerk said she doesn't know if I bought it there. So, tell me, who stores a box or receipt after buying a product?? The last time I'll shop there. I'll buy from Kohl's and etc. before Sephora!! Smh

Ho effettuato un acquisto online su Sephora, il prodotto dopo essere stato aperto ha smesso di funzionare dopo una settimana. Ho effettuato il reso presso l’indirizzo indicato dal servizio clienti a mie spese, indirizzo che si è dimostrato errato (magazzino chiuso). Dopo quasi un mese non ho notizie del mio reso e Sephora non si e preoccupata di inviarmi neanche una mail. Acquisto di €70.00 (profumo) persi. STATE LONTANI da questo store

I had a Sephora lipstick that was given to my sister who works at Sephora and after her shift her supervisor seized the lipstick even though it was not sold there and it’s a product that is no longer carried by Sephora because it was discontinued. She was made to look like a thief and the supervisor informed me that she will not get back her lipstick unless she can provide the receipt.She hung up on my mom who was just inquiring about why she had confiscated her product.I contacted Sephora customer service who stated that the receipt is linked to my account and also can be found in my local Sephora to be printed. The supervisor claim she cannot find it. She was rude and hung up on my mom when my mom told her that she had no right to take my sister’s lipstick because the product has been discontinued and it’s not sold there and it was a gift given to her by her sister.She even decided to go into my account and told my sister that there are a lot of purchases in this account and say she couldn’t find it and refused to return it. I tried to get a manager but she kept hanging up and I’m going to escalate to head office because customer service online had sent me transcript with acknowledgment proof that I did purchase the lipstick but for some reason I am not able to view in my account history. I arrived with my sister to the workplace today and spoke with supervisor on duty who after viewing transcript of Sephora online customer service gave back the lipstick to my sister with no apologies just told her to not return with this again to work. I’m escalating this incident to the head office re: the staff who hung up on me and the entire incident and saying that any Sephora product no matter if they don’t carry it anymore you must produce receipt if it’s found on you in the store. These people search all their employees daily before they can leave store to go home and people go in store and steal and they do absolutely nothing. My sister reports an enormous amount of products being broken and placed at the back of the store and then the supervisor accuses her of always being the one to report the item and finding the broken items. There are no support given to her as a staff. Someone became sick in the store and fainted and my sister was helping the person and the same supervisor asked her to go get items and kept trying to keep her busy so she could not complete her aid to person was ill.I believe that this is being done to my sister because of discrimination because even after showing the transcript to the supervisor it wasn’t enough she had to go search for product receipt too. The Sephora store is not good with customer service and by the way they treated my sister also not good to their employees.

This is for the store at Zürich HB. I had bought an eyebrow pencil and saw at the cashier that you could leave a review and get a gift for it. So I left a 3 star review - that there were many missing testers and that some of the ones on the shelf were empty of product. The cashier wanted to see my review before giving me the gift. So I showed here. She said the gift was only for good reviews. I said that nowhere was this stated. Another staff joined her and also said the same thing. I am not greedy for the gift but it seems like Sephora is buying good reviews with the promise of a gift. That is a dishonest business practice. To think that a big company like Sephora would have to resort to that. The staff were also very rude when answering me. I would give zero stars if I could