SephoraReviews of sephora.com

Não dou nota zero pois não é possível, empresa estelionatária, são milhares de clientes que fizeram compras na Black Friday e não receberam o pedido e nem o estorno. A um mês estão com meu dinheiro e disseram que o pedido será cancelado, foram dias tentando atendimento e sem nenhum retorno. Processarei a empresa. Fujam desta cilada.

I’m not impressed at all - My delivery box arrived with a gaping hole in the side and one item missing. The items inside had no bubble wrap or paper so everything rattling around! I’ve e-mailed and sent two messages which have been ignored. I take it the customer service is non-existent? Please send out my Liz Earle Eyebright that I paid for otherwise I will raise a complaint with Trading Standards. DIRE!!!!

“Cada 150 puntos o 4 días de compra consecutivos podrás elegir entre un regalo bonito y un bonito regalo” soy black y en estos últimos meses llevo como 700-800 puntos, cuántos regalos??NINGUNO! Hago pedido de casi 400€ y me envían UN sobrecito de crema de muestra. Cada día peor!

Boa noite. Venho aqui deixar registrado a minha decepção com as compras on-line da Sephora. A demora está um falta de respeito com o cliente. O pedido que fiz primeiro ainda nem foi gerado a nota fiscal!!! Uma palhaçada. Estou aguardando uma solução pra o meu problema. E não adianta justificar que está tendo uma demora nas entregas devido a alta demanda. Vou fazer uma avaliação bem negativa no site da loja e uma reclamação no procon.

I would give zero stars if it was an option. I picked up my order only to find the £200 odd item that I had ordered wasn’t even in the box!! I have been contacting the customer services and no one is getting back to me. It’s disgusting!

pacco mai arrivato, hanno stampato indirizzo incompleto sulla spedizione chiaramente il corriere non ha potuto consegnare, il pacco torna a Piacenza dopo innumerevoli telefonate ad un servizio clienti pessimo il pacco non è più possibile recuperarlo , rimane solo la possibilità di chiedere un rimborso. MAI PiU'

If I could give no stars I would ! So I bought the Sephora liquid cream in black I paid £10 odd for it to turn up as like I thought it was a joke the size of it for a start was total day light robbery secondly says it has stay power am not sure if it said 8hr but it definitely said stay power I’ve had this liquid cream on my lips for half hour and it’s crumbled right off leaving me with this nasty black line around my lips like I’ve ate my own lip stick the quality and quantity for the price is disgusting!! I’ve contacted them 3 times and still they have not reached out to me !! Absolutely shameful !!

I purchased an eyebrow brush from Sephora that came apart the second time I used it. I went to the store to exchange it and realized I didn't have the receipt, but assumed they could do a card lookup; however, the sales associate said they couldn't and suggested I could bring in proof of the purchase from my credit card myself and they would honor it even after 60 days. When I went in today, a different associate did the card lookup with no problem (what was the problem with the other associate?) but since it had been a couple days over 30 days, they could only do an exchange, with the problem being they no longer had the item in stock. So sick of this store; they apparently don't train their associates well, or perhaps they have little motivation to help with an exchange rather than selling additional product.