SephoraReviews of sephora.com

Dzień dobry Jestem stałą klientką Sephory i bardzo lubię robić zakupy w tej drogerii. Najchętniej jednak robię zakupy w Poznaniu ( jestem z Zielonej Góry)-ponieważ tamtejsza obsługa jest bardzo miła i pomocna lub też robię zakupy online. Niestety rzadko lubię robić zakupy w Sephorze w Focus Mall w Z.G.ponieważ obsługa jest bardzo onieśmielająca a atmosfera nie jest przyjemna. Dziś "zmuszona byłam" :):):) kupić kosmetyki w Zielonej Górze i Pani która mnie obsługiwała nie potrafiła nawet nawiązać kontaktu wzrokowego. W dziwny sposób rozglądała się ciągle na boki przez co czułam się absolutnie lekceważona-zresztą nie pierwszy raz. Jestem przyzwyczajona do milszej obsługi, takiej jak w Poznaniu-nie wspominając o UK. Dla mnie sam fakt że muszę wejść do Sephory w ZG jest bardzo stresujący. Nie wierzę że ta sytucja się zmieni bo i tak już się bardzo zraziłam do tego sklepu no ale może moje koleżanki które mają podobne odczucia będą lepiej obsłużone. A tak poza tym, uwielbiam tę branżę i oferowane kosmetyki.Dziękuję. Z wyrazami szacunku

Tutto perfetto alla cassa e in negozio ,oltre al fatto che bisognerebbe far una pulizia del personale e optare per persone giovani dinamiche e con voglia di fare non con alterazioni d’umore a causa della loro età ,con modo arrogante una signora over 50 rovinando l’esperienza ai clienti ,oltre al fatto che quando hai una certa età dovresti abbassar la testa e non porgerti ai clienti come una ragazzina di 14 anni “respira un po’ “ dopo che stava lì come un palo senza servirti una volta che il cliente si serve da sola le dice “la prossima volta chiedimi “ scusami tanto ma chi sta lavorando ? sei tu che devi servirmi e avvicinarti e invogliarmi anche nello shopping (detto da un’assistente alle vendite )ps le altri assistenti erano tutte occupate sephora deve essere sempre un ambiente giovanile e dinamico (non ho mai visto personale over 40, nei posti come dounglas si ma sephora proprio no ) le altre ragazze giovani super gentile e cordiali alla cassa pronte a dirti ogni promo ,la prossima volta evita di insultare (rivolto alla dipendente che ha rovinato l’immagine di sephora )

Today I went to Sephora to get a gift for my sister, for reference I am a teenage girl who was going with her friend. Soon entering and looking around a bit, I noticed we were being followed by a security guard. I don’t think we were looking particularly suspicious, but even when I went to check out, the security guard was still following us. The security guard even followed us as we left, even though I had the product and receipt in my hand. The security scanners went off, we were checked, in my bag, coat, even in my wallet. Mind you, a woman before us had also triggered the scanners, however they hadn’t checked her as thoroughly as they had to us. Was it because of our age? I don’t think every teenager that enters Sephora should be considered a shoplifter, although it is their job, following us as we bought the item was completely unnecessary. This situation made me feel extremely uncomfortable as it is not the first time this has happened at Sephora. It wasn’t about being seen as a threat, rather we were the only people checked so thoroughly. I am so highly disappointed in this brand, products good, yet approach to young people quite bad; disgusted and appalled by this approach to threats of shoplifting.

Ich habe meine Bestellung noch vor mir zwecks Gutschein. Sephora führt keine MAC Cosmetics, keine NYX Cosmetics und eines meiner Lieblings-Parfüm gibt es woanders um die Hälfte billiger. Das allein reicht schon für nur 2 Sterne.

App nicht zu gebrauchen, Webseite z.T auch nicht. Adresse ständig falsch und kann nicht ausgewählt werden. lange Lieferzeit

Service is just awful, tech support is no better

Update: 12/15 - I went from 3-stars to 2-stars. I reached out the t email in the reply from Sephora and the reply from "Lindsey" was about the same as the store manager. So the issue is not the person; it is the company. Lindsay missed the whole point of my review (the behavior of the manager) and replied - Sorry you are not happy with our return policy, etc. And a link to read it. am slowly moving away from them in general, my choice. Original Review: I will start with the positive - I have been with Sephora since their birth - literally. In all those decades I have had good - excellent service in stores around the USA. I actually made friends when I lived in Charlotte,NC and Scottsdale,AZ (yes I used to go a LOT). Over the years the focus seems to have switched to just sell sell sell. I can say almost like the Walmart of make-up. The staff does not seem as professional and friendly as in the past nor do they seem to be as talented as MUAs go. I remember I used to get my face done as a perk for being a Rouge member (FREE) and my friends could get theirs done as well depending on the cost of their purchase; and these MUAs used to KILL IT. NOW THE ISSUE: I recently purchased some items via online using PayPal; as always. I had to return a few of the items; I was trying new foundation since Tom Ford is no longer available; nothing worked. I went to the local Sephora at World Center in Miami, FL to do an in store return - as usual. The cashier (nice guy) called the manager over to help because the screen had a NEW message; basically I had to be issued a store refund since I used PayPal. No! I explained that I have been doing this forever and I had an issue one and the manger came over an fixed it and it has never happened at any location again. She proceeds to tell me that it the policy and she will go and get the documentation / paperwork and we can read it together. REALLY! So I agreed that she should go and get it and we can read it together. In any event I was not accepting a store credit. She never came back, she instead called the casher and told him how to "fix" the problem. She never came back to apologize or say - hey this is the policy so please be aware on the future and sorry for the confusion. Point is IF this is a new policy then perhaps Sephora should 1. Send out emails to all their customers to make them aware 2. Have a visible notice upon checking out when using PayPal. Then we will all know that when you use PayPal and make the returns in store you will not get any of your money back; only a store credit.

Sephora Conegliano (TREVISO) cliente da sempre, prezzi alti, la spesa non è mai sotto i 100 € , 1 o 2 campioncini ... ma daaaaaii, qualche campioncino prova in più al cliente sarebbe utile e farebbe piacere. Dove vanno quelli che arrivano dalle Case? Dovrebbero essere destinati ai clienti..