SephoraReviews of sephora.com

Servizio clienti imbarazzante. Sono ancora in attesa di ricevere il rimborso della somma della mia gift card spesa per un ordine annullato, inspiegabilmente, da SEPHORA stessa. Ho contattato diverse volte l’assistenza che, a quanto pare, non sa darmi risposte né fa nulla per risolvere un problema risolvibilissimo. Basterebbe semplicemente restituirmi il mio credito. Pessimi davvero.

One word, disgusting, don’t buy it’s a waste of money and time!!! Lost everything they should be ashamed. Unbelievable they can still operate

Dealing with Sephora customer service is so sporadic. You think you are getting somewhere then no communication at all. DO NOT BUY A SEPHORA GIFT CARD Not only does it not work and takes ages to get activated. You will miss out on the bargain you wanted and customer services then agree to issue a voucher so that we are able to still buy the products we wanted at the discounted price and then you don’t get a voucher. Seriously avoid this company they were better than this years ago. My wife always bought from them when away on holiday. The UK division really does not compare it is appalling. I now haven’t had a response from the last 3 emails!!!!!! I have sent.

L'altro giorno c'era una promozione di 30% su le creme di biotherm acquasource su sito e ho ordinato uno online. Purtroppo, mi annullato l'ordine dicendo che il prodotto è esaurito. Però è stato sempre così quando hanno le offerte o promozioni.

Meine Bestellung ging am 28.12. ein, eine Versandbestätigung kam am 30.12. ohne Sendungsverfolgung. Also heute (04.01.) angerufen und die Sendungsnummer geben lassen, nur um zu sehen, dass es lediglich eine elektronische Ankündigung gibt. Der Kundenservice sagt mir immer wieder dass das Paket unterwegs sei, aber laut Verfolgung hat es das Lager nie verlassen. Ich frage, ob man nachforschen kann, damit es rausgeht aber angeblich darf der Kundendienst nicht im eigenen Lager eine Suche aufgeben. Wer weiß, wo mein Paket liegt oder ob es jemand für sich eingesteckt hat. Lost im SEPHORA Lager aber niemand darf danach suchen. Ich kann jetzt nur warten oder eine Rückerstattung beantragen (Bearbeitungszeit 5 Werktage). Der Kundenservice konnte mir nichts anderes anbieten und hat mein Problem erst nach der dritten Erklärung verstanden. Echt schwach.

We enjoy doing business with Sephora and have for years now. We buy products, for myself and my wife, great looking stores, and rather fair pricing on most. My wife gets her facial done here as well (605 N. Michigan Ave. Chicago) with the facial expert, Camille or as we call her Camie. She is so great, personable, talented, and so friendly, not to mention she know her business well. She was very sad and also sorry to see us go, or should I say NOT be able to spend money in the store anymore. Unfortunately, today when I called to make appointment for facial Camie advised that Sephora is no longer going to do facials in store due to issues/contract with third party who supplies the machines as we understand for the facials. This is a huge mistake on the part of Sephora for why would you not want to take revenue in on facial, and now you have clients in store to purchase more products most likely. Not to mention referrals and gift cards for our clients to go get spoiled by Camie! Sephora has made a huge mistake here and may wind up damaging some of their business model. They will also drive away certain traffic from there stores now, tell me that makes sense at all. Very poor corporate decisions here, and that is why if you have corporate folks disconnected from the day to day operations and are only looking at bottom lines, need to wake up here... The facial as simple as it may sound is driving traffic to the store. You mean to tell us that this issue good not be resolved by these great minds at the top here? Oh, well I guess they have too much revenue and don't really care about this here. Shameful and very sad... I can not recommend them now to anyone.. P.S. We own a business in Chicago land area and do business all through different parts of the state. Might want to reconsider this move and think again!!!

ICH hätte nie dort bestellt! Aber meine 12-jährige Tochter hat sich mal schnell heimlich per Handy und Geschenkegutschein eine Bestellung von 99,35 Euro geordert, was ich erst bei Zustellung des Pakets erfahren habe! Und siehe da, es fehlen zwei bestellte Artikel im Paket, die zusammen rund 45 Euro kosten! Kein Lieferschein im Paket, und laut online-Kundenkonto wurden alle Artikel im Paket versandt! Super Firma!!! Ich könnte explodieren vor Wut, denn meine Tochter tut mir leid, dass sie so abgezockt wurde!

Tras hablar con el departamento de atención al cliente y que me cuelguen, vengo a explicaros lo sucedido. Realizo un pedido de un paquete el 19 de diciembre para un regalo de reyes. El paquete es designado a la empresa de paquetería Paack. Está empresa ni se digna a llamar por teléfono para entregar el paquete. Hacen como que han intentado entregar el paquete y a día 3 de enero, lo devuelven al remitente (imagino cobrando el correspondiente servicio). Es muy triste que por la incompetencia de unos, otros de queden sin regalo de reyes. En Sephora me comentan que como no hay Stock del producto no pueden reenviarme el pedido puesto que está en el almacén y no pueden buscarlo entre tantos paquetes. Menuda gestión interna y servicio al cliente. Me ofrecen un reembolso o enviarme parte del pedido cuando sería muy fácil reenviarme el paquete que pagué previamente y está en sus almacenes. Lamentable servicio que hace caso omiso a los derechos de los consumidores. Nunca compraré jamás.