SephoraReviews of sephora.com

Despite obvious continuing problems with their gift card 'security', Sephora continue to sell gift cards to unsuspecting customers. Similar to a previous post by Caroline, we purchased a $50 gift card in Sephora Hillsdale as a present, yet when the card was presented to complete a purchase, the card recipient was advised that there was nothing on the card as it had been used previously. When contacted, Sephora denied all responsibility: "We regret that XXXXXX has had such a difficult time trying to use the Gift Card and that her experiences with us have been less than the exceptional service that we aim to provide. Sadly, this is an issue that is affecting all retailers across the country. Gift cards can be tampered with by fraudsters at the retailers where they are purchased, or through phishing websites and fake balance checks set up by scammers. This fraud affects all retailers, and we are working with our Gift Card vendors and retailers to combat these scams. For victims of this fraud, seeking restitution through financial institutions is the best option. If the gift card was purchased with a credit or debit card, the financial institution may offer fraud protection. At this time, we are unable to offer a replacement, refund or accommodation for a Gift Card that has unauthorized use. We thank you for your understanding and strongly encourage you to contact your financial institution for further options." This is nothing to do with the method of payment / card company, and everything to do with Sephora and its inability to securely manage money paid to it in good faith, aswell as potentially the security of our own banking details. DO NOT BUY SEPHORA GIFT CARDS - you may aswell just give your money away!

I am extremely frustrated with my recent experience returning an item to Sephora. I returned the item over three weeks ago, and despite multiple attempts to resolve the issue by contacting customer service, I have yet to receive my refund. Every time I reach out, I’m told that the issue is being processed, but it’s clear nothing is happening. I’ve followed all the proper steps, including dropping off the return parcel as instructed, and I expected a much quicker resolution. It’s incredibly disappointing that after so much time, I still have not received any clear answers or my refund. I expected much better service from a company like Sephora.

I’m extremely disappointed with Sephora’s customer service after purchasing a defective and unsafe product from their Miami store. I bought the Moroccan Oil Blow-Dry Brush while visiting the U.S., expecting a high-quality product from a reputable retailer. However, after only two uses, the bristles melted, making the brush completely unusable and dangerous to use. When I contacted Sephora customer service, they dismissed my complaint, telling me to "return it in-store"—which is impossible, since I was a tourist and am no longer in the U.S.! I repeatedly explained my situation, requesting a fair resolution (such as store credit), yet Sephora ignored my concerns and refused to take responsibility for selling a defective product. This is not just about poor service—it’s about SAFETY. A heat styling tool that melts during use is a fire hazard, and Sephora’s refusal to address this issue is unacceptable. As a content creator with 45,000 followers, I feel obligated to warn others about this experience. If a company refuses to stand behind the products they sell, why should customers trust them? 💡 Sephora, you still have a chance to make this right. I hope you take responsibility before this issue becomes even more public.#SephoraFail #DefectiveProduct #UnsafeBeauty #CustomerServiceFail #MoroccanOil

Sephora has become a completely dishonest company. I used to love shopping with them. I enjoyed reading reviews and making informed decisions on what I'd want to spend my money on but lately they only post reviews from people who have received incentives or gifted reviews. When going to filter them out there are usually absolutely no reviews of those who have purchased on their own. They also only post highly rated glowing reviews. I've, along with several other people, have left less than stellar reviews that were 100% abiding by sephoras guidelines and they were never posted. It's very frustrating taking the time out of your day to write a review to help another paying customer and sephora doesn't post it. It's very dishonest. I've left reviews regarding the app experience and nothing ever comes from it. If you're not absolutely fake gushing over a product they won't post it. Almost as if companies pay them to filter honest reviews.

Sephora UK shipped my order on 30th using the cheapest and worst logistics Fastway and my order never arrived but the update says otherwise and there is no help from both parties either!

So basically I was lied to that it would arrive today. I will not pay for same day delivery again. What a rip off

Negozio della stazione centrale di Milano. Buttafuori cafone e maleducato. Oggi sono entrata in questo negozio poi uscendo non ricordavo più il prezzo di un rossetto e quindi sono rientrata per vedere meglio. Il buttafuori mi ha accusato che ho lasciato la porta aperta, ma la dovevo accompagnare con la mano, rimproverandomi e dicendo che i suoi colleghi hanno freddo e sono raffreddati quindi la porta deve stare chiusa ed era molto alterato. La gente entrava ed usciva e tutti facevano come me, non chiudevano la porta, anche perché credo che si chiuda da sola. Insomma se le presa solo con me e con gli altri no. Buttafuori cafone e da licenziare. Maleducato.

Il mio feedback riguarda i campioncini. Dopo aver speso 125 euro per un profumo e ti danno la possibilità di scegliere quale marca di campioncino ricevere e ci può stare che termina un determinato campioncino ma se ho comprato profumo da uomo e scelgo un campioncino da uomo non potete mandare creme e profumini da donna, mi girano