SephoraReviews of sephora.com

My friend bought me a gift from Sephora. It says it was delivered on Tuesday, but I never received it. We checked with neighbors and looked around—nothing. My friend contacted customer service and was told Sephora couldn’t help because of company policy. I called myself and was told they won’t do anything since there’s a photo showing it was delivered to the “right address.” But I never got it. The photo doesn’t prove I received it. This is incredibly frustrating. The package wasn’t expensive—around $70—but does Sephora really think a customer and their experience are only worth that much? Very disappointed in how this was handled.

Ticket #3911148: Shocking customer service. I placed order in store using my Sephora loyalty card, gold status! In order to gain my points on a double points promotion. The points were never added to my account. I have emailed, messaged, sent evidence and now no one is responding. Radio silence! This is appalling practice from a company that does not recognise loyalty. AVOID! Cult Beauty by far out perform Sephora. I for one will be taking my money elsewhere!

First and last online order by sephora ! I applied for return they received the product from 15 days and no any refund calling them they say we didnt received confirmation yet from the storage workers sending emails and receiving robotic answers Im like bagging them to refund me my money ! Neverrr againnn !!!

Achtung Finger weg!! Packet kamm offen an! Keine Rückmeldung vom Kundenservice! Paypal hat mir mein Geld nicht erstattet! Kein Geld und keine Ware!

Habe einen ganz bestimmten Duft bei Sephora bestellt. Gut, preislich lag dieser nicht gerade hoch! Das Unternehmen wirbt aber damit, IMMER bis zu 3 Proben beizufügen, doch in meinem Päckchen befand sich nicht einmal eine! Zum Vergleich: ich bestellte erst kürzlich bei einer Parfümerie noch für weniger Geld und trotzdem erhielt ich mehrere (!) hochwertige Proben! Es sind oft die kleinen Gesten, welche die Herzen erfreuen! Sephora tut das definitiv nicht! Den einen Stern gibt es noch, weil der kleine Flakon gut in Papier eingewickelt war und somit nicht in der Kartonage herumflog! Hab drum gebeten, meinen Kunden-Account zu löschen . Doof, dass man das nicht selbst tun kann und stattdessen noch den Kundenservice beanspruchen muss!

Scandaloso che nel 2025 i dipendenti debbano lavorare in condizioni disumane, aria condizionata assente e saturazione dell’ossigeno. Oltre che noi clienti , ma soprattutto per chi lavora li dentro ore e ore. VERGOGNOSO.

The other day, I had wanted to test out the popular Milk Jelly blush that my daughter had wanted for her birthday. I used the tester on my face, and before I knew it, I would begin to break out into a rash. This rash spread across my whole body and I was rushed into the emergency room. One of the employees Samantha had recommended me to try the sample on, but it had been uncleaned and germy. Do not come to Sephora unless you want shit customer service.

The worst shopping experience I've ever had.