SephoraReviews of sephora.com

Ostatnio, 5/05 zakupiłam on line dość drogi krem, reklamowany przez Sephora. Zapłaciłam blikiem i oczekiwałam na doręczenie zakupu. Po 2 dniach otrzymałam info, że moje zamówienie jest anulowane z powodu braku produktu. Oczekiwałam więc na zwrot pieniędzy. Po kilku dniach zadzwoniłam na infolinię na numer znaleziony w sieci, bo ten podany mi w mailu był błędny i zapytałam, co z moimi pieniędzmi. Zostałam poinformowana, że jeśli chcę zwrotu to powinnam wysłać im potwierdzenie zapłaty. Uważam takie żądanie za kuriozalne; przecież mają zaksięgowaną moją wpłatę, a zamówienie zostało anulowane nie z powodu braku zapłaty, ale z winy Sephory ponieważ oferowała produkt, którym nie dysponowała wprowadzając w błąd klientów. W takiej sytuacji spodziewałam się bezzwłocznego zwrotu moich pieniędzy i jeszcze może przeprosin. Niestety, minęło już 2 tygodnie odkąd przetrzymują moje pieniądze. Ja większość moich zakupów załatwiam on line, ale z taką sytuacją się jeszcze nie spotkałam. To nie jest postępowanie profesjonalisty. To jest czysta amatorszczyzny. Jeśli nie oddadzą mi moich pieniędzy to pójde z tym do sądu i tam okażę dowód zapłaty.

Odradzam wszystkim zakupy w tym sklepie. To moje ostatnie zakupy gdyż otrzymałam paczke z pęknięta buteleczka fluidu. Fluid się wylał. Otrzymałam odmowę. Zostałam bez pieniędzy i bez fluidu Zamówienie 7048058218

Var i butiken i Mall of Scandinavia för att göra en online-retur. Man skulle maila sitt kvitto till en mailadress när man stod i butiken och sen skulle man själv fylla i information på ett papper som man sen skulle ta ett foto på med sin mobil och spara som kvitto. Märklig procedur. Skulle även fråga om en produkt och köpa den. Hela upplevelsen var ganska oproffsig och nonchalant från 3 olika anställda som var mer intresserade av varandra än av kunden. Kommer undvika Sephora helt klart framöver. Dålig service och bara tråkig upplevelse.

I am a rouge member-the highest tier. I went to Sephora on my birthday to collect a present for myself. The young lady who helped me with my order treated me like a second class citizen. (For context, I am black and she is white). She refused to make eye contact with me-despite making it with other customers-snapped at me for offering the bar code for my pick up order, and shooed me away when I was done collecting my order. One of the three items I ordered proved unsuitable. But because I didn’t want to relieve the humiliation to which I was subjected on my birthday, I requested a small, one time accommodation of mailing in my return even though I bought it in store. The agent refused while doing nothing about the racist employee, directing me to return to Sephora to return the item after what I just experienced. I’ve never been subjected to such abusive, uncaring “customer service” in my life.

Køb aldrig produkter eller gaver i Sephora, når du er på ferie eller i butikker, der er placeret langt væk, fra hvor du selv bor. De yder Ingen rimelig bytteservice, når de sælger dig et defekt produkt. De kræver at du tager tilbage til den oprindelige butik, hvis du vil have det produkt du har købt og betalt for, eller ønsker pengene retur. Også selvom det er flere 100 km væk og der ligger en butik lige i nærheden. De fralægger sig alt ansvaret og placerer det i stedet på kunden. Man kan ej heller sende produktet ind til dem. Hvis jeg vil have et nyt produkt, så skal jeg betale mindst 780 kr i rejseomkostninger, Det er under alt kritik, for at bytte et produkt i deres butik, når fejlen i dette tilfælde er deres og ikke blot et fejlkøb fra kundens side

I’m a Rouge member, and I’ve had two terrible experiences with Sephora that have completely turned me off from supporting the company ever again. First issue: I ordered two Charlotte Tilbury products in different shades and returned one online. I accidentally sent back the wrong shade (still brand new), and customer service refused to refund me. Fair enough—but when I asked for the product back, they told me it had to be discarded. So I lost the item and my money. After several frustrating emails and calls, they finally issued store credit. Not something I’d expect from a major beauty retailer. Second issue: I placed a large order on April 5, 2025, received it on April 7, and tried to return only a few items in-store on May 6. I was a few days past the 30-day refund window based on the order date, not the delivery date—which makes no sense, since the return window should logically start when the product is actually in the customer’s hands. Regardless, I said I’d take store credit, which had always been allowed up to 60 days. The associate refused, saying the return policy changed on April 24. I explained that my purchase was made before that change and that it was unreasonable to apply a new policy retroactively. She still refused—and these were products worth a few hundred dollars that I hadn’t even opened, just found cheaper dupes for. I stepped out of the store, called customer service while sitting on a bench outside, and then went back in with the rep on the phone. Only after the rep spoke directly to the manager was the return finally accepted — as she had to explain that any order placed before the policy change should still be honored. The associate eventually agreed, but acted like she was doing me a favor rather than simply following policy. My issue is never with the workers—I know retail is a tough job, and I truly respect those on the floor doing their best. What frustrates me is the corporate side. I never escalate things like this or contact customer service, but at this point, it’s not even about the money—it’s about the principle. It genuinely feels like customers are being taken advantage of - especially when we're the ones that keep them in business. Sephora’s return process is inconsistent, frustrating, and feels like it’s designed to wear customers down. The founder of LVMH is worth $379.98 billion, yet the company refuses to honor a simple, clearly justified return? If that’s not greed, I don’t know what is. I’ll be taking my business to Shoppers Drug Mart, thank you very much!

Be careful when ordering. There mystery free gift is nothing more than a free sample. Which you get two of when purchasing anyway.

Andrò per ordine di importanza: SMETTETELA di fare offerte FINTE!! La maggior parte dei marchi sono esclusi e c'è sempre un problema quando si inseriscono codici sconto per questo o per quello. Siete ormai dei "due di coppe", ormai aprire la mail è una perdita di tempo. Spedizioni a pagamento nel 2025, i competitor spediscono gratis a prescindere dall'importo e già vi fanno fuori. Pinalli e Douglas,così come i siti diretti come Tarte ecc.. ormai sono la mia scelta da tempo. Bye