SephoraReviews of sephora.com

Dear Sephora Customer Service, I am writing to express my profound dissatisfaction with an incident that occurred at your Sheffield store on July 12, 2025. After waiting for approximately ten hours, I witnessed a security guard allowing a group of around twenty people, presumably his family, to bypass the line directly in front of me. The security guard then provided this group with wristbands. As a result of this incident, I did not receive the goodie bag that was being offered. I immediately reported this incident to Sephora staff, but no action was taken, and I was informed that Sephora would not accept responsibility. I am deeply concerned about this apparent preferential treatment and the lack of accountability from your staff. I have already sent an email detailing this incident and am awaiting a response. Please be aware that if I do not receive a satisfactory resolution, I am prepared to escalate this matter to the media and release video evidence of the incident. I look forward to your prompt attention to this serious issue.

Sephora has gone down hill fast-I have the transcript of my chat with customer service if anyone cares to see it. 1) Shopper at Sephora since 2012 and I’m a Rouge member—I spend thousands of dollars each year here; 2) Online checkout offers shipping to a FedEx pick up office—look at their website on this. They have this option for ease, package safety, and convenience-I chose that option; 3) They shipped using OnTrac and not FedEx (is someone on their operations team a fool? Because you can only use FedEx pick up if you ship through FedEx!); 4) OnTrac stated on tracking that package was rejected and to contact sender; 5) I interacted with Tina online and she just coldly asked “reship it or what?”—then she said system would not allow it because I had to contact the carrier. She said I was given too many “accommodations”. That was puzzling because the last order I received I called them because an item was missing. How is that an accommodation if they had to reship a product I paid for because they didn’t include it? How is this current situation a carrier issue or my issue and not a Sephora issue? Long story short—she finally got a supervisor and reshipped this order using the incorrect name (fingers crossed that I actually get it). When I pointed this out she just disconnected me. I had also used 700 points for samples and she didn’t ask or respond to my request to see if she could add those. I will never shop here again and I will take my thousands of dollars spent here each year to Ulta and Nordstrom. What happens if I don’t get this package? What happens if an item is missing? None of this is my fault and yet in your system suddenly every problem you had is attributed to me? Unbelievable. Stressful. Not worth the hassle.

I had a very disappointing experience with Sephora customer service. After placing an order, I realized the shipping address was outdated, even though I had updated it in my Beauty Insider account. One of your agents, Lesille, kindly offered a free reshipment to the correct address and asked me to confirm it — which I did. But shortly after, another agent (Latonya) denied the reshipment, citing a general “no support” policy for forwarding addresses. This was incredibly frustrating. I was given false hope, followed instructions, and now I am left with no order, no resolution, and no reply from your Instagram team after I reached out in DM and even commented publicly. This is unacceptable, and I feel completely ignored. If you care about your customers, please take this seriously and respond. Order number: 728205003208 It has now been [2 days / 3 days] and Sephora has not responded to my review, my DM on Instagram, or my email. I feel completely ignored as a customer. Very disappointing experience from a major beauty brand.

Wirklich Katastrophal! Wie kann ein solches Unternehmen sich mit so einem grottenschlechten Service halten? Der Kundenservice ist wirklich das absolut Inkompetenteste was ich je erlebt habe.

Qualche giorno fa mi reco presso lo store al centro commerciale di Olbia, e prendo un appuntamento per il servizio di brow bar. Me lo fissano per questo pomeriggio alle 15,00. Faccio un pò di km con un caldo assurdo per recarmi all'appuntamento. Come arrivo la commessa cade dal pero. Mi viene incontro una responsabile... penso fosse una responsabile ed inizia a chiedermi il nome di chi mi avesse dato l'appuntamento, la sua carica all'interno dello store, etc. L'unica cosa che ricordavo io era un'agendina blu su cui avevano segnato il mio nome. Trova l'agendina e mi liquida con un... ci dispiace ma non c'è la persona che effettua il servizio. Un viaggio a vuoto, con relativa perdita di tempo per colpa di persone totalmente improvvisate nel loro lavoro. Sinceramente non hanno mai brillato per simpatia queste commesse qui, se ci mettiamo anche la totale assenza di professionalità per quanto mi riguarda posso tranquillamente rivolgermi altrove.

Sono veramente indignata da Sephora. Sono andata a riscuotere il mio regalo di compleanno del valore di 30 euro. La commessa mi dice che non ne ho più diritto perché poiché da gennaio a giugno 2025 non ho fatto acquisti, mi hanno declassato la sephora gold in sephora black. Bisogna spendere 1500 euro in un anno per avere la gold. E si permettono di declassarla? Fra l'altro io non ho fatto acquisti perché mi sono fratturata una caviglia. E non mi sono potuta muovere da casa per mesi. Quindi ho perso i miei vantaggi Gold. Per fortuna Padova è piena di profumerie. Però, sinceramente, vergognatevi!

Vendeuse désagréable je suis venu acheté un cadeau. J'ai rien acheté

mi sono recata da sephora in via del Tritone a Roma ho speso circa 140 euro chiedo alla commessa se per quella spesa ci foddering omaggi la commessa in modo molto sgarbato mi risponde che cosa volessi , che al massimo poteva darmi un campioncino. ad una cliente accanto che aveva speso 40 euro le danno una borsa. scopro poi dal sito che quel giorno con una spesa di 130€ c'era in omaggio una borsa.. servizio commesse pessimo mi ha trattata come se stessi chiedendo l'elemosina.. ed ho pagato pure con carta..