SephoraReviews of sephora.com

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WARNING ‼️ DO NOT BUY SEPHORA GIFT CARDS!!! My wife was given a $200 Sephora gift card for Mother’s Day. We went to Sephora in Fort Worth, TX and was told there was $0 balance. The retailer showed no empathy and was no help at all. We called customer service and they told us purchases were made online the day after the card was purchased and one week before my wife opened the card. After escalating three times with customer service I was told that Sephora is well aware that fraudulent cards are sold frequently. Actually they said “all the time”. The representative told us Sephora is not concerned about the fraud because it’s technically a cash deal. It is apparent that Sephora, through its actions, does not care for, or appreciate, their consumers. They do not deserve consumer support in any way.

Bought a 160 eu perfume and after a few months the tap started corroding and the perfume leaking and wasting away .I sent them the bank transaction with gave them details of where and when the perfume was bought yet they said I needed a receipt as they weren't able to access their system. I was expected to keep a receipt of a perfume after 8 months. No help whatsoever, will not be buying from them ever again

Impossibile eseguire un semplice ordine online per regalare una e-gift card! Provato con 2 carte Mastercard diverse tutte con cospicua liquidità all’interno e continuano a rifiutare l’ordine. Chiamo il servizio clienti e unico consiglio: prova con un altra carta senza sapere se ci siano problemi o meno sul circuito! Impossibile pagare con PayPal le carte regalo per loro politica aziendale, quindi ti devi pure fidare di loro e inserire i tuoi dati così!

If I could give zero stars I would. I've spent thousands of dollars at Sephora and no more. An employee gave me birthday gift away without even stating what it was and Sephora idea of a fix is for me to fly to Buckhead, get the gift from the person and I can exchange it in store. Screw you Sephora. Your employee messed up, not me, I shouldn't have to do the leg work to fix it.

I went to purchase the new Dyson Airwrap for $ 700 to be treated unfairly. The company offers 25% off the price if you apply for their credit card; however because it is a first time charge it caps the limit just below the total amount due for the purchase after discount. They do not do split purchases. They asked me to pay the difference in cash. It was in the evening and I did not have the ability to go to my back or look for an ATM just before the store being close to closing. the employees were rude, touching their noses and then touching the products. Not only that but gossiping about the customers. Such behavior and attitude to me is not acceptable. The company does not have an e-mail to file a complaint. Their customer service is rude as well. I think the employees that worked in the evening on July 16, 2025 at Sephora Hilldale Mall in Madison Wisconsin should be fired. They even do not know the available inventory, do not bother to check , treat the customer as a dumb idiot. I would not even rate them a one star. What a shame I am wondering where they find individuals to work their. Today was my last time that I actually made a purchase at Sephora. Terrible, terrible, terrible......They did not even bother to give me even the points with my purchase. I also never got the discount.

SEPHORA: The worst company ever. I bought a skin product for my granddaughter yesterday. That night she opened it only to find the bottle was empty. Returned to nearest Sephora today to exchange for a new bottle of same. They wouldn’t exchange it because it was purchased in a Sephora in Kohls. They don’t care. Despicable.

Ho acquistato un Jean Paul Gartier, il profumo era in offerta e quindi ho preso la confezione da 125ml, purtroppo però è arrivato in condizioni pessime! ha sicuramente perso liquido, non so neanche quanto, e si nota dal fatto che la confezione, appena aperta, era umida e emanava un odore così forte da infestare tutta la casa, vergogna!