SephoraReviews of sephora.com

Ich habe zwei ungeöffnete Parfums retourniert (Rücksendenummer 541440421599), die mir vom Händler geliefert wurden. Beide Artikel wurden originalverpackt zurückgesendet, da sie zu spät ankamen und ich sie nicht mehr als Geschenk verwenden konnte. Ich habe den gesamten Rücksendeprozess mit Fotos und Videos dokumentiert. Statt der vollen Rückerstattung erhielt ich nur einen Teilbetrag – mit der absurden Begründung, einer der Artikel sei eine Fälschung. Das ist schlichtweg eine Unverschämtheit und grenzt an Betrug. Die Produkte kamen originalverpackt direkt vom Händler und wurden von mir nicht geöffnet. Trotz mehrfacher E-Mails und Anrufe werde ich seit Tagen hingehalten. Ich habe bisher keine vollständige Rückzahlung erhalten, obwohl ich eindeutig beweisen kann, dass beide Artikel korrekt retourniert wurden. 377,45 € fehlen mir immer noch! Ich kann diesen Shop leider überhaupt nicht empfehlen – mangelhafter Kundenservice, willkürliche Entscheidungen und der Versuch, Kunden durch falsche Behauptungen um ihr Geld zu bringen. Nie wieder!

Dreadful dreadful dreadful Really gone down hill since Sephora took over Feelunique in the UK I got a bad batch, completely ignored my messages I can see them reading them!

When I went to the Union Square (NY) store yesterday (7/31/25) to buy something that the website and app said was in stock, it was not in stock. Apparently, this happens frequently, because the saleswoman begged me to complain about this, as it antagonizes customers. So I went home and used the online chat to express my disappointment. Instead of apologizing for the experience and maybe promising to do better, the "customer service" rep Erica blew me off by telling me I should just call the store first to make sure it's in stock. No apology for the inconvenience, just more work for me if I want the privilege of spending my money in this increasingly basic store. That is rude, dismissive, and just unacceptable to put the onus on the customers, you know - the ones with the money who keep your company in business. When I told her that was unacceptable and that I would not shop there anymore, she oh so generously offered that I can do what I want. How kind of her to allow me to spend my money elsewhere! NOT ONE APOLOGY. Nothing to make me, the paying customer, feel better or want to continue spending MY money at Sephora. Erica made it clear that Sephora does not care if I ever spend money again with them. I sent the chat transcript and my complaint to Sephora's alleged "customer service" email yesterday morning and have not heard a word from them (day and a half later). Go to hell, Sephora. You'll never get another penny from me. I was going to spend at least $100 yesterday, but I wound up spending it elsewhere. I'm telling everyone I know how I was treated.

They send me a flyer with a coupon code to use with my Sephora card I went to store to use and they wouldn’t accept the coupon I called commenity bank and they said call the store I said the store told me to call the credit card bank, it’s a total scam I’m canceling the credit card and never shopping at Sephora again I got a total runaround

I’ve been a loyal Sephora customer for years, but unfortunately, this recent experience has been disappointing. I received a Carolina Herrera perfume as a gift through a fragrance voucher. Despite genuinely trying to use it, I developed a strong allergic reaction — constant sneezing and discomfort every time I applied it. I kindly reached out to Sephora, hoping to exchange the product for something I could actually enjoy and safely wear. However, I was informed that items redeemed through fragrance vouchers are final sale and cannot be exchanged, regardless of an allergic reaction or customer satisfaction. This policy was never explained to me at the store, and the lack of flexibility or empathy in resolving the issue left me completely dissatisfied. As someone who values customer service — both as a client and as a business owner — I expected a much more considerate and customer-focused approach. Sadly, that was not the case.

My package was lost by the unreliable carrier Sephora chose to use. When I reached out for help, their customer service was completely unhelpful. They refused to take any responsibility, hiding behind their internal policies and basically telling me the lost package was my problem. If something goes wrong with your order, Sephora will simply abandon you. You'll be left with no product and no refund. A truly disappointing experience from a brand that should know better. I would not recommend shopping here.

it is horrible the security guy accused my for steeling and toldme to come back when it wasent me so i just ignored him and then he said he will call backup sephora shefild

I’m extremely disappointed with Sephora. I updated my address before placing an order, but they still shipped it to my old address. When I contacted Customer Service, they were completely unhelpful and made it sound like it was my fault, even though my account clearly shows the new address was saved and active before checkout. Now I’m expected to go pick up the package from my old address, which is not even nearby. This kind of service is unacceptable, and I expected better from a company like Sephora. Will seriously reconsider shopping here again.