SephoraReviews of sephora.com

I cannot quite believe how poor and disconnected customer “ service” for Sephora is. I received the wrong items in my delivery. Tried to resolve the issue using the web form - other option was Facebook messenger?!?!, I don’t even use Facebook. AI generated response requested all sorts of barcode numbers/ photos of products/packaging /labels which I dutifully supplied and then nothing for two weeks .. just my own repeated requests for help emailed back to me. Still no response. Still have someone else’s hair products and creams. I only ordered two face packs! Such a frustrating experience. Will never use this company again.

Awful customer service will NEVER shop here again Space NK all the way for me

Ze wzgledu na bledna date urodzenia w koncie (ktora od razu w dniu urodzin zmienilam), obsluga klienta Sephory odmowila wydania mi prezentu urodzinowego, mimo iz jestem stala klientka i zaoferowalam przeslanie skanu dowodu celem udowodnienia prawidlowej daty urodzenia. Sephora niestety nie umie w usatysfakcjonowanie klienta, do better

Super rude, the chat feature on the web site is useless. No help or solution offered. Ulta is so much easier to work with

Min bonusdatter bestilte en vare i netbutikken for sine surt opsparede penge. Varen blev sendt til en forkert adresse (Sephoras skyld) og vi har nu ringet mange gange og de kan stadig ikke fortælle om varen er på vej. De har nu fået frist til fredag, det SKAL varen være os ihænde, ellers vil vi have pengene tilbage. Så dårlig service.

Absolute joke!!! Im a loyal customer for many many years in Poland Germany USA now in Uk but what Sephora Uk is doing it’s absolutely disgusting ZERO customer care don’t bother to contact them they don't respond or respond after 5 days with parcel was dispatched no other information or apology!!! 3 weeks ago i placed two orders together for over £250 apparently EVRI ( read the worst delivery company ) have “lost” both of them yeh right i live in my home 20 years and i had 2 parcels missing in this time but they managed to misplace both of them. I contacted Sephora eventually i got response do you want refund or replacement obviously i want replacement as this is why i bought the items to gift them for Christmas and some for myself for my birthday. From the second lot i received only one parcel the other one is yet again missing and the parcel that was delivered was dumped outside in the rain no bell used or knocking and when i opened the parcel two items was missing and two free gifts with purchase. The two items was refunded but there was no communication about them not being available i would buy something else instead! The other parcel is missing and after 5 messages and 3 days i got a response it was sent on the second? How this is any good for me!? After 3 weeks numerous emails I’m still missing over £120 in goods and from 10 gifts for my family and friends I’ve got only free and no money to buy new stuff!!! Disgusting be warned!!!!

Im so disappointed I asked for a simple sample for a foundation and the lady works there just kept ignoring me. I always shop at sephora, but I think I will stop go there.

Mai acquistare online per Sephora. Ho fatto 3 ordini differenti per ricevere compioncini omaggio per ogni pacco, come il sito permette. Non ho trovato nessun omaggio in tutti e tre i pacchi. Vergognosi