SephoraReviews of sephora.com

Today I went into Sephora Beverly Drive to exchange a cover fx pencil I had bought in the wrong color for one in the right color. However, when I got there they didn’t stock the pencils or any concealer pencils whatsoever so I explained this to the attendant and the store a manager and said that I would need to use the credit to buy something else. I had the receipt on my phone and my beauty insider card but still it took over an hour. Finally the manager “Saul ” said that he couldn’t honor the exchange because it was outside the exchange window which was true but the item was brand new and I had the receipt. I had only just noticed it was the wrong color upon opening it today because I tend to buy things in bulk and wait until my other concealers were used before opening the new products. Saul was rude and condescending and said that “I’m gonna make a note on your account that you can’t exchange anything anymore”. This is disgusting . I realize it was outside of the exchange window but I have spent thousands and thousands of dollars at Sephora and am a VIB there and have hardly ever made any returns in my entire history as a Sephora customer. To be treated like a criminal after spending so much money and having a brand new product with receipt is just not acceptable. This goes completely against the brand. I have always willingly purchased from Sephora knowing that if I ever had a problem (which is almost never) that I would be able to make an exchange. I’ll be buying all my beauty needs from Ulta from now on

Scammers! Never shipped my Clarisonic and locked my account for no reason.

I just left the Sephora South Beach store about an hour ago around 9pm today June 16th 2018 after a security guard at the door disrespected me and harassed me in front of all the managers and sales associates as a client and NOBODY said a thing!!!! There were two doors to the store and I mistakenly tried opening the door that apparently was locked (I couldn't read the sign i'm in the street and it's dark) so headed to the other one. There was a security guard that goes by name of Gio who is obviously NOT American and can barely speak English talking with a strong Russian accent who started yelling at me! "Can't you read a god damn sign?" I said what? He said "Can't you read English??? The sign says "use other door"." I was like you shouldn't be speaking to me this way I am a customer!!! He said "I don't care you're a customer!!!" He got really nasty with me! I kept walking inside the store trying to buy my makeup and he still kept yelling disrespectful things to me from the door saying "you can't a read a a sign!!". I'm not sure how I am supposed to take this harassing and disrespectful treatment as a customer. I just needed to buy makeup. He opened the door and KICKED ME OUT!!! I'm the one who pays ALLLLL of your paychecks A Holes!!!! How am I supposed to take this? I'm so disgusted I promise will NEVER buy at Sephora not online not in stores ever again in my life. Thank god for Amazon! THAT GUY SHOULD BE FIRED OR DEPORTED TO HIS COUNTRY WHERE PEOPLE ARE VIOLENT WITH CUSTOMERS!!!!!!!! YOU SHOULD NOT BE ALLOWED IN THIS COUNTRY!

I bought 2 shadow palette to this company it took like a week to send me to say that one of the palette was not available and they were going to send me the other one they had immediately told them to cancel it because I did not want anything from these people they still have the palette of shadow in their page online .seriously available they are irresponsible I do not go back to buy anything from them.

If I could give negative stars, I would :( I have shopped in sephora for over 2 years, same location, same sales people/manager that I can tell. This last visit I made is the last (except to return an eye shadow palette because I will no longer contribute to this company ever again). This was the first time ever, I felt threatened and attacked by the manager. All I asked the sales woman is if they had hair masks......HAIR MASKS! She immediately went and got her manager. She began questioning me and wanting to know why was I looking for hair masks....who sent me....she wanted my personal phone number....am I working for a company....if Sephora is gonna send in a photographer they always contact them and let them know ahead of time. She was accusing me of taking pictures, I was showing the sales person a pic on a website of a hair mask. All I asked was if they had any hair masks. W.T.F. was wrong with that??? This is a terrible way to treat a customer....and I will never be a customer of this establishment ever again.

Ho acquistato online il fondotinta di Kat Von D, il lock it, (già usato, mi era semplicemente finito e l'ho ripreso) il mio preferito da quando è uscito. Mi arriva nei giorni stabiliti, consegna ed il resto tutto ok. Provo a stenderlo con la beauty blender e sembra tutto ok, dopo mezz'ora avevo la faccia a chiazze (cosa che con il precedente non mi era mai successa, anche se lo stendevo di fretta come una forsennata e zero professionalità solo con le mani, era sempre perfetto). Convinta di sbagliare io qualcosa, continuo ad utilizzarlo cambiando sempre tecnica, in combo con primer ed altro. Niente da fare, avevo l'effetto vitiligine. Chiamo il servizio clienti di sephora per sapere se avessero cambiato formulazione oppure se in caso, il mio fondo fosse difettoso. Ovviamente la risposta è stata che loro non potevano farci niente. Quasi 40€ di fondo buttati nel cesso, loro manco a pagarli cercano di venirti incontro per una soluzione. Il fondo era chiaramente difettoso/scaduto eppure non sono stata creduta minimamente. Mi spiace solo che determinati marchi li venda solo sephora, altrimenti dopo questa pessima esperienza manco sotto tortura ci sarei più entrata.

Acquisto fatto online, spesi € 97.70, ricevuto 0 campioni. Ho scritto al servizio clienti per reclamare la mancanza scandalosa di campioni..... Sapete cosa hanno risposto!? Che in sede al momento non hanno campioni, di recarmi con la fattura presso un loro punto vendita e farmeli dare....... Roba da matti. Vergogna! Da premettere che anche in sede dicono sempre che non ne hanno. Sono una farmacista e so per certo che le aziende dei cosmetici ne mandano a bizzeffe di campioni, MARKETING ZERO!

I am done ordering online. For at least the last for orders I have NEVER received any of the samples selected. I either get none or garbage samples that I didn't select and can't use. It has been a terrible experience. There have been things I really want to try before I buy. With technology today, what can't they set their system to track quantities of each sample selected then when they are out, update the website to let their customers know.