SephoraReviews of sephora.com

I LOVE the variety of brands and products that Sephora has, but 90% of the time their costumer service is so awful that I rather avoid shopping there unless there is a product that I absolutely want or need and is not sold anywhere else. I live in Tucson, AZ and usually go to the store located inside the Tucson mall, everytime I go I regret going back. The staff is rude, and they make you feel rushed and that you are bugging them whenever you ask for help or for a sample of their products. The last time I went was unfortunately not the exception, I was looking to buy a new foundation from YSL. The tone that was originally matched with my skin by the first staff member helping me didn’t convince me, so I asked another girl working there if she could try blending a darker tone on my neck or face. She rudely pumped some of the foundation from the bottle I handed her on the back of my hand, and said “This is how it looks”. Then I heard her asking her coworker with a rude and annoyed tone “Can you finish her? I am supposed to be with my appointment helping another costumer” If she would have kindly asked me to wait for someone else because she had an appointment, I would have understood. There was no need to be rude. I wish I remembered her name to file a formal complaint, but I remember her looking hispanic and having very short hair, a thick accent and dark skin. Also, this is not the first time I have to deal with rudnes at Sephora. Perhaps the store is understaffed and employees feel pressured and rushed.

Hatte auch Parfüm bestellt . Wollte es dann gleich wieder stonieren darauf wurde garnicht reagiert. Auf Mails wurde nicht reagiert . Habe das packet dann nicht angenommen von DHL und im sendungsverlauf gesehen das sie es erhalten haben. Es kam weder eine empfangsmail noch das Geld zurück. Habe dann per PayPal Konflikt angemeldet selbst auf die nachrichten wurde nicht geantwortet. Paypal hat mir dann das Geld zurück erstattet. Finger weg von dem Händler.

Horrible holiday service. I paid for 2 day shipping on Wednesday 19th so my gifts would arrive by today the 23rd. We are celebrating our Christmas today. My package was rerouted without my consent to a different city and state then when I ordered. The projected date for delivery was then the 26th. I called customer service for assistance. She assured me we should cancel the order with the incorrect address and get the package with one day shipping on Monday. A day after our Christmas celebration, but fine. Now it is expected to be here on the 27th when I am leaving the state to go home. After spending nearly $200 my family will not be getting their gifts from me while I am here to enjoy. This is the one time of year I spend with my family and Sephora has ruined it. I could have gone to the store and shoved all the presents in my carry on. They may have been smooshed but at least they would have arrived. I will never use Sephora online ordering again. I will never recommend this to a friend and will be sure to tell everyone to avoid this service as they will no-doubtely end up disappointed and empty handed. If you can’t provide 1-day or 2-day shipping DO NOT OFFER IT and certainly do not charge for it. This is horrible.

Prodotti molto buoni ma gestione degli ordini pessima. Servizio Clienti inesistente. Ho fatto un ordine online di un articolo, ho effettuato il pagamento con carta, il giorno dopo mi è arrivata un'email che il prodotto non era disponibile e l'Ordine veniva annullato e sarebbe avvenuto il rimborso. Sono passati 15 giorni il rimborso non è avvenuto, ho contattato il servizio clienti tramite email due volte senza mai avere risposta, ho fatto richiesta informazioni anche dal sito ma nemmeno da lì non ho ricevuto risposta. Per conto mio non acquisto più nulla su sephora.it

Diese Rezension bezieht sich auf den Onlineshop. Obwohl meine Artikel als lieferbar angegeben waren, eine Woche lang Funkstille. Da es sich um Geburtstaggeschenke handelte, musste ich meine Waren anderweitig bestellen. Als ich dann den Sephora Kundenservice kontaktierte um meine Bestellung zu stornieren, war das Paket ganz plötzlich "längst auf dem Versandweg" und konnte nicht mehr storniert werden - ich solle die Annahme verweigern, so würde es zurück zum Warenhaus geschickt werden und ich würde eine Rückerstattung bekommen. Das ist jetzt letztendlich bald einen Monat her. Die Retoure ist nach Auskunft von DHL längst angekommen, aber Sephora zahlt weder das Geld zurück, noch reagiert der Kundenservice auf Mails. Ich warte jetzt noch diese Woche ab und hole mir anschließend das Geld über Paypal zurück. Mein Fazit ist, wenn man weiß dass man einen Artikel behalten will und lange Lieferzeiten gerne in Kauf nimmt, ist der Onlineshop ganz okay - sollte man jedoch den Kundenservice in Anspruch nehmen wollen, steht man so ziemlich alleine da. Wer den erstklassigen Sephora Service aus den USA gewohnt ist, wird hier nur enttäuscht werden. Selbst wenn manche Angebote gut sind, bleibe ich in Zukunft lieber bei der Konkurrenz.

I never complain. But I’ve literally had it with Sephora. Every time I walk into the store the workers are either gossiping with one another or looking out into space. I ordered something offline and I recieved it in the mail. My product was open and used? Then I asked if they could send out another and they said I had to go into the store. Which is what I was trying to avoid in the first place. How am I being inconvenienced when the error was on your end. I’m done with that place

Ho acquistato dal sito online dove promettono di inviare 2 campioncini omaggio e beh ricevere un segnalibro di carta e uno sconto del 15%, io nn lo chiamerei proprio "campioni in omaggio". Come al solito quest'azienda non si smentisce mai.

Mi ero recata al punto vendita sephora del Maximall a Pontecagnano.. dovevamo fare un regalo, e ci hanno consigliato un profumo di Giorgio Armani.. tutto ok se non fosse che all'aprire il regalo la mia amica ha trovato una crema. Grazie mille al personale per la bella figura che ci avete fatto fare!