SephoraReviews of sephora.com

Ho ordinato più volte su Sephora.it diventando anche cliente “Sephora Black” scoprendo l’assoluta inutilità della cosa, dato che i punti che si dovrebbero accumulare non sono mai giusti (restano sempre uguali anche se fai 10 ordini diversi) e soprattutto non c’è modo di utilizzarli. Già tempo fa avevo fatto un ordine che é arrivato con 1 mese di ritardo dopo svariati reclami al servizio clienti che non sto nemmeno a dire quanto fa schifo! L’altro ieri ho fatto un ordine con lo sconto disponibile fino ad oggi “fashionwe19” ieri mi é stato confermato, soldi scalati ecc... oggi mi arriva una mail dicendo che l’ordine é stato annullato e se voglio sapere il motivo devo chiamare l’assistenza che DEVO PURE PAGARE!! Ma scherziamo!? Veramente una delusione, non ci sono parole!!

This is with regards to the online shopping experience, while shopping at the store is mostly fine. Online, they are THE most disorganized company I've ever tried to shop with online (both in the US and France). Never received my order, never got a straight answer from even supervisory level staff. No one knows what they're doing and no one takes responsibility. Order from anywhere else but these people. Beyond awful.

Extremely unhappy. I really thought that sephora was really about their business. I visited during the holidays to inquire about a make up consultation for my 16yo. She wants to learn her colors, determine what's best for her skin and skin tone, etc. I was told "oh it's free, just stop in with her " I stop by in January and we were met by two people who really appeared to hate their job and told us to make an appointment for a consultation. Ok, we did then show up for the appointment 2 weeks later and were met by another person who appeared to hate her job and not eager about helping at all, perhaps due to the appointment not properly written in the book. Nonetheless, I went to get coffee, my daughter called about 10 minutes later and I came back to only see her eyes done with some wild color. She wasn't asked about her skin, desires, nothing... no recommendations, no nothing. The young lady was also rude to her. Truly disappointing. She told my daughter that a full face starts at $50. That would have been fine, but I was never asked or given an option.? There were no recommendations or anything, just watched us walked out. I called a private professional artist and was happy to pay the $150.

I bought about $200 worth of products online. When I emailed for the return address for just one item!! the customer support guy "John" emailed me back asking very strange questions and this went on for 2 WEEKS!!! when he asked why the foundation didn't suit I said because its the wrong tone and it doesn't go on smoothly. He then proceeded to ask to see a MEDICAL CERTIFICATE. Of course I replied saying how insane that is. I still don't have a return address... I can't believe it. Sephora online is one big scam they make it incredibly hard to return anything. Go to Mecca or adore instead!!!

Sephora Singapore provide such horrible service! Claimed that my parcel was shipped but tracking ID provided was invalid! Email and called them(managed to do so after a week of them shutting down their lines, The CSO told me they shut down their lines for a week for maintenance?! ), was told they will investigate and get back to me within the same day but they did not! Tried calling them again the next day and their lines are once again "shut down". Sent them numerous email but they DO NOT respond to email too. Called the shipper for help and guess what, the shipper told me that I am not the only one! They have received tons of complains from Sephora customers like myself on their order delivery issues! It has been more than a week now and my parcel is still no where to be found! They changed my order status from "Shipped on 25 Jan 2019" to "Preparing to ship" yesterday(30 Jan 2019)?! What is this? I don't understand as no one bother to reply my email and no one bother to explain what is happening to me! This time round the tracking ID is FINALLY valid but a call to the shipper again made me so upset and disappointed, was told by the shipper that Sephora has yet to reserve a pick up time slots for them to go pick up my order for delivery which means I will have to keep waiting in vain! Holidays are around the corner, if they don't ship by today, it will further delay my parcel by another week! Called them and they shut down all their lines since Tuesday 29 Jan 2019, THEY IGNORED ALL MY EMAILS TOO! No response no reply no nothing! I am back to square one now not knowing where and when I will receive my PAID order! Sephora Singapore is hopeless! GONE CASE!! Seems that no one is working at all! Poor management! Think twice before you decide to purchase from them online. Another thing is that they DO NOT accept negative reviews on their site, any negative ones will be rejected, now you know why you are only seeing the good ones on their app and site huh! Utterly disappointed! Lesson learnt, will NEVER purchase from their online store EVER! Praying hard that I will get my order ASAP! Sephora Singapore, please get your act together! This kind of BAD service is totally unacceptable in this digital era!

ho fatto un ordine on line e ho ricevuto conferma dalla banca del pagamento, poche ore dopo ricevo una email che dice ordine annullato contattare servizio clienti...numero a pagamento e cade la linea puntalmente! ancora non so come risolvere! scandalosi

My complaint is with the Sephora in Asia (both Philippines and Singapore). I ordered products, I put my correct shipping address and I checked it twice before checkout even though my shipping address is already saved in my account (FYI: It's not my first order). I thought everything will go smoothly. However, Sephora Singapore shipped the items but the tracking they gave me it showed they put a wrong City, in a different island in the Philippines! I contact them immediately and also Sephora Philippines. SG replied once, insisted they put the correct address, while I never heard from Sephora Philippines at least once. Now my orders are in a different island of the country and I don't know if I will still receive it because their customer service sucks!

Their employees promote Sephora's return policy on everything you purchase saying "you can return it if you try it and don't like it" and then Sephora blaklists you and doesn't let you return anything anymore and the employees are beyond rude to you when telling you your return was declined. Don't have your employees promote something you can't come though on. Will never shop here again.