SephoraReviews of sephora.com

27 grudnia robiłam zamówienie poprzez aplikację, produkty zostały wysłane do mnie 30 grudnia a 31 je odebrałam. Po otworzeniu paczki okazało się że w środku znajdują się produkty nie zamawiane przeze mnie, Podejrzewam, że ktoś źle nakleił etykietę wysyłkową. Jeszcze tego samego dnia napisałam do Sephory w celu wyjaśnienia całej sprawy i od dwóch tygodni nie mam absolutnie żadnej informacji kiedy zostaną wysłane do mnie moje produkty za które zapłaciłam ponad 300 zł. Absolutnie nie polecam zakupów w tym sklepie.

Azienda per niente seria. Ordine mai arrivato e neanche rispondono alle email

No se os ocurra pedir nada a esta empresa son unos incompetentes les pedí por online una plancha Dyson de 650€ y me llega un cofre de rio de Janeiro ,después de mandarles todos los gmails y llamar unas cuantas de veces me dicen que el pedido ha llegado bien .ahora me tengo que comer un producto de 50€ pagando 650€ por ellos enviar los productos mal no le pongo 0 estrellas por qué no se puede

Never ordering from Sephora online or in store . I’ve been a loyal customer for years, however their online delivery is horrible . My order #746106000982 They use sketch delivery services and don’t honour if you don’t receive your packages. They won’t even offer store credit or to replace the items , so now I’m left with no money or product. I also filed a police report but they still refuse. The picture that my products was delivered to is not my front door or building lobby , I even emailed them showing them proof and they still refused to help me out . Honestly I’m too scared to order again because they don’t care about there customers . Sephora online is a scam and once they get your money they won’t help

PIRE site pour magasiner, les filtres pour mieux chercher son désastreux, toujours tout hors stock, site vraiment pas beau et mal fais. Je recommande pas du tout.

Das Paket kam beschädigt an und ein Teil meiner Bestellung fehlte. Eine Bearbeitung durch den Kundenservice wird abgelehnt. Nie wieder.

I’ve had it with Sephora. Yesterday I went to the store in Emeryville. Today I went to the Berkeley store. Both trips require a 20 min. drive and difficult parking. I went to Sephora because they have a wide selection and you can try on samples. The problem is that in both stores, almost every product I was interested in was not available. Either there were no samples to try, or the samples were there but they were broken or used up. In Berkeley I finally found two products I wanted. The samples were on the shelf but there weren’t any I could actually buy. A sign said if the product isn’t in stock, they’ll ship it to you for free. I stood in a long line clutching my samples. When I got to the front, a guy told me to GO BACK to the woman standing at the front of the store and she would “take good care” of me. I went back. The woman asked my phone number and spent a long time awkwardly typing into a phone-sized computer with her long fingernails. Finally she told me that one of the products isn't unavailable in the store OR online. I didn’t want to wait for another lengthy typing procedure. I gave up and went home. I was prepared to spend about $60 on products but instead wasted two hours of my time and went home with nothing but frustration. There are a lot of sales people standing around “helping” people in Sephora, although many of them are either not doing much or are not very helpful. These people would be better employed refreshing the stock. The empty, broken or disgustingly melted, gooey products need to be replaced. The empty or unavailable samples are that way because THOSE ARE THE PRODUCTS PEOPLE WANT MOST! The samples that are on the shelf but no longer available for purchase should be removed SO THAT PEOPLE DON’T WASTE THEIR TIME TRYING TO BUY THEM. In the meantime, don’t waste your time going there.

Atención al cliente pésima y fuera de la Ley de consumidores. Hice un pedido de maquillaje el 9 de diciembre y una semana más tarde recibí en lugar de mi pedido un paquete de Zalando con unas zapatillas Nike n45 con pegatinas de portes superpuestas siendo la última la de Sephora. Abierta reclamación hace 15 días, llamadas sucesivas y devuelto el paquete indebido , no obtengo ni abono ni el producto solicitado. Abriré reclamación en la Agencia de consumidores y si hiciera falta en la Policía por apropiación indebida