Sephora is listed under Cosmetics & Makeup.
Sephora (sephora.com) has 3,800 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
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FT
This is the WORST customer service I’ve ever experienced. This is the first time I’ve written a review for customer service. I’ve been lied to by multiple customer service reps and been ignored when I submit literal receipts of my purchases. Sephora could care less about their customers.I can’t wait for the day until a competitor takes all their customers and they go out of business. Wish I could give a middle finger instead of one star.
Justine
Questa recensione si riferisce a negozio sphora online. Ho comprato un tot di prodotti per avere in regalo 4 prodotti versione mini con un codice sconto inserito sul sito. Alla fine arriva solo ordine e un misero campione di profumo. Chiamo servizio clienti (a pagamento) per chiedere come mai non ho ricevuto articoli promessi dalla promo e loro mi riponendo che erano terminati oppure io non ho inserito il codice. Praticamente è una truffa perché ti invogliano a ordinare promettendo prodotti omaggio è invece dopo non ti inviano un bel niente. Mai più ordini online!
Huber
2 semaines que j'attend ma commande ... Service client injoignable ou me répettant la meme chose à savoir ma commande arrive ! Aucun geste commercial RIEN !
Pam O.
Went to Sephora at Chermside today, the woman at the check out provided very pleasant service, however I checked the price before I left the store as it didn’t match my estimate. The price of the nail files were $7 not $10 as I was charged, no big deal. Still incorrect so I advised one of the floor staff, as anyone would , who referred me to the “manager” Kelli. No eye contact , but most of all no apology. I was treated like this was an invalid unnecessary complaint. One which I had made with courtesy and respect. A simple , so sorry that happened- not too hard. Clearly too hard for Kelli to acknowledge an error, management skills 101 accept accountability, a form of respect to the population who ensure you receive your income by return custom.
Dora D.
servizio clienti assente, chat abbandonata dall'operatore senza risposte, addebito su cdc ma ordine annullato senza rimborso
Roger
Fick inte byta kräm trots att de hade gett mig fel när jag visade ett foto på vad jag ville ha vid inköpet av vara. Förpackningen var inte öppnad men den var inte förseglad och då kunde de ej byta den. Börja försegla varor i så fall!!
Missie
I went on Sephora.com to get my OUIA wave spray, which is AMAZING. Went ahead and purchased the Play box. I knew these would be samples and I knew it going into it. The problem that I have is when I received my box and opened it, the samples were not even half full. I understand a sample is a sample but for fox sake come on at least fill the samples. Will be buying my OUAI from there website now instead of going through Sephora. Do not recommend the play box at all. Total rip off. Wish I could share my pictures on here. I did on Sephora.com but we will see if they get posted?
S
Sephora has no understanding of customer service. Canceled an order I did not cancel. Charged my card and did not send order. No email was sent after canceling order. I waited 2 weeks with no response. Once I did call they said they couldn’t honor the deals I originally purchased. No compensation was offered what so ever. Sephora is a joke. I’d go anywhere else.
