SephoraReviews of sephora.com

Horrible customer service

3 weeks ago I was in sephora located on 5 th avenue in NYC where I had the worst experience and received the worst service in a long time! I had an expectation of coming into their store, receive a great service and maybe end up with the desired product I now needed! However, this was definitely not what I received! Instead, I end up ruining my designer shoes to the value of 500 euros by an employee who drops a foundation on the floor which then sprays all over me and my shoes. The foundation can by no means get off as it has settled into the sewing of the shoes. The whole grievance process as well as the help from the stores employees has been one of the most horrible I have ever had. The store and its employees have not been helpful and every time you have written to them via mail or their complaints service you do not receive the help you need. In addition, they claim that they will send the entire case to their insurance company and then end their email with that you can now no longer contact them. It has now been over 25 days since I received the last mail and ever since then I have heard nothing! Both the outcome of the missing / expected replacement and inadequate service has definitely deterred me as a customer and I will warn everyone to take care of their things when they enter the store because they will definitely not replace your things if one of the employees accidentally arrives to destroy them

Ich habe am 1.10. bestellt und warte immernoch auf meine Produkte. Habe jede Woche bisher angerufen und werde immer wieder aufs neue vertröstet. Heute ist der 22.10. und es wurde immernoch nicht versandt. Wie auch wenn die Produkte mittlerweile vergriffen sind, allerdings waren sie zu dem Zeitpunkt wo ich bestellt habe noch vorrätig. Wahnsinn wie man hier verarscht wird. Man kann sich nirgendwo hinwenden und rein garnix als Kunde machen. TRAURIG und absolut NICHT zu empfehlen

TERRIBLE..... TELL ME HOW DOES ONLINE GIFT CARD RUN OUT OF STOCKS?????????? I'VE TRIED TO EXCHANGE MY POINTS FOR THE $100 GIFT CARD FOR MONTHS. GOT UP EVERY TUESDAY AND THURSDAY MORNING JUST TO GET IT. BUT NOP! IT'S ALWAYS ALWAYS ALWAYS OUT OF STOCK. NEVER EVER EVER AM I GOING TO BE ROUGE AGAIN.

Spent 111$ at Sephora. Woke up to an extra charge for 96$. Called Sephora customer service was told to call my credit card company and have my card replaced. AT FIRST. I asked to speak to a supervisor and finally was told that the charge was part of my first charge for 111$ and would drop off in a couple days. ALWAYS ASK TO SPEAK TO A SUPERVISOR

Sehr schlechter Kundenservice. Anliegen werden nicht ernst genommen oder gleich ganz ignoriert. Bin enttäuscht. Nie wieder!

Die Bestellung wurde einfach von Sephora storniert! Erstmal ging alles gut: Online-Abwicklung meiner Bestellung war durch, wurde per Email bestätigt,meine Kreditkarte belastet. Und dann am nächsten Tag plötzlich kam die Meldung, dass die Bestellung storniert wurde. Ohne ein Grund! Ohne Entschuldigung! Gleich danach kam das Geld auf Kreditkarte zurück. Ich meldete mich sofort beim Kundenservice. Die Mitarbeiterin am Telefon war auch nicht besonders nett: sie fragte, ob meine Kreditkarte von einer deutschen Bank wäre. Ich habe einen ausländischen Name und kann die Frage irgendwie schon nachvollziehen, aber fühlte mich benachteiligt und fast beleidigt. Ihre Empfehlung war mit einer anderen Zahlungsmethode auszuprobieren und nochmals alles zu bestellen. Vielleicht lief es mit der Kreditkarte was schief. Super! Lieber irgenwoanders einkaufen!

Worst credit card experience ever! I am overseas and there is no way for me to pay my bill as they do not accept payment from my business bank account, my business debit card, or my personal oversees account. I have to go to a bank here in Spain and then get a Cashier’s Check in dollars (what is that going to cost and can they even do it) then send it in via snail mail. This after spending 45 minutes on the phone at .20/minute. DO NOT GET THIS CARD if you are at all international! Never encountered this level of ineptitude.