SephoraReviews of sephora.com

Extremely poor customer service with online purchase and misinformation. I had purchased some items around the holidays on the sephora website and decided to return them still new in box never opened. I printed out the prepaid shipping label that sephora provided for the return off their website and shipped it back. Some time later I recieved an email from Sephora stating I returned the items outside the 60 return window and refused to provide a credit or ship the items back. After multiple back and forth emails where I requested the items back if they were not going to provide a credit, they refused. They admitted that I should not have received a shipping label to send the items back if it wasn't eligible for a return, however, they still would not give a credit and kept the items. I also noticed on their website that one of the items I sent back is now back in stock after being discontinued...looks like they're reselling the items they refused to give me a credit on. After such a horrible experience I decided to not shop at Sephora online anymore and requested they deactivate my account. They promptly responded that my account had been deactivated, however, this was a lie. They instead went into my profile account and changed my email associated with the account. I was still able to get into my account and had to manually delete all my information in the account. Also, they did not deactivate my shipping auto renewal so I had to manually cancel it. If I hadn't double checked they would have continued charging me for yearly shipping. Really unfortunate that they don't care about their customers. Will not purchase on Sephora online again.

FALSE ADVERTISING! Buyer beware! I went in this store to buy a pro brush which an associate then ordered for me online because they were sold out in store. After the order was complete, I was told that it was not half off even though there was a sign that said "50% off pro brushes". When I asked to speak to a manager, she informed me that it was on select brushes. I told here there was no asterisk or disclosure that said as such and that it was false advertising. Her response? "I know. You can wait for the package and then return it." She didn't take the sign down, nor did she try to make it right by honoring the advertised price. Shame on you Sephora Lynnfield, MA!

A cordialità e gentilazza hanno persone capaci e in gamba. In quanto a chiarezza delle offerte, ha un Marketing fraudolento e ingannevole, meriterebbero un sopralluogo, come comunicazione e esposizione dei cartelli. Facile giocare con gli sconti che non sono reali

Ho dato una stella perché non posso fare altrimenti....ma non ne darei neanche mezza!!!!! giovedì scorso ho fatto un ordine online ...ieri sera mi è arrivato il fatidico pacco....ho pagato la cifra di ben 43,35 €...Ho firmato....vado a casa per aprire il fatidico pacco...lo vado per aprire ed al suo interno non c'era nulla...vuoto !!!! Mando un'email a sephora ed ancora sono in attesa di una risposta....il servizio clienti per giunta è a pagamento....mi mettono in attesa....finisco il credito...et voilà ....una grande fregatura!!!!! Mai più !!!!!

Bestellt auf keinen Fall was von sephora. Katastrophaler Kundendienst. Habe vor mehr als einem Monat zwei Produkte per sofortüberweisung bestellt. Ohne Grund und ohne Erklärung wurden diese am nächsten Tag storniert. Das Geld wurde jedoch direkt abgebucht und bis heute (über 1 Monat) habe ich mein Geld nicht erhalten. Die zocken einfach die Leute mit dieser Masche ab. Habe bestimmt schon 10 Mails davon 3 Beschwerde Mails und 6 Anrufe getätigt. Es bringt alles nichts. Sowas wie bei sephora habe ich bei keinem online shop gesehen.

Habe eine Creme für etwas mehr als 30€ bestellt. Die Ware kam laut Sendeverfolgung an, ist aber nicht auffindbar. Zur Erklärung: wir haben mit DHL einen Ablagevertrag. Soll heißen, DHL darf die Pakete in eine Box nahe des Hauses legen. Klappt seit vielen Jahren problemlos. Und an dem Tag, an dem das Sephora-Paket angeblich geliefert werden sollte, lagen sogar zig DHL-Pakete in der Box. Nur eben nicht die Creme. Finde das höchst merkwürdig und werde hier nie wieder bestellen.

Sephora storniert grundlos Bestellungen, wenn sie mit Gutscheincode bestellt werden. Sehr unseriöser Onlineshop.

Ho acquistato online lunedì 3/2/2020 un profumo e compilando l'ordine c'era l'opzione 4MINIBENEFIT che includeva 4 campioncini in omaggio, quando normalmente ne includerebbero 2 ad ogni ordine. L'opzione valeva fino al 5/2/2020 con una spesa minima di € 69 ed il mio ordine corrispondeva ai requisiti. Oggi 5/2/2020 è arrivato il pacco, ma dentro c'era solo 1 campioncino omaggio. Ora io dico, cosa proponete omaggi a vanvera se poi non mantenete quello che promettete ?? La correttezza verso i clienti che spendono quattrini è importante e, anche se si tratta solo di campioncini, sarebbe onesto e corretto trattarli bene. Prima ed ultima volta che acquisterò su Sephora. Complimenti !!!!!!!