SephoraReviews of sephora.com

Ho effettuato un ordine in data 1 maggio. Alla data odierna :2 giugno non ho ancora ricevuto nulla. Ho mandato mail su mail di richiesta informazione. Ricevendo sempre risposte superficiali e "copia incolla" Grandissima delusione dal Servizio clienti Sephora. Da un marchio simile non mi aspettavo una così grande caduta di stile.Hanno sicuramente perso un'assidua cliente Paola Artioli

I placed an order on May 1st and have not yet received my order or any updates of the status of my order. I contacted customer services and they too don’t have an idea when I will get my purchase. Obviously they do not value their VIB client, I will no longer shop with sephora. Horrible customer service!

Sono due mesi che aspetto un rimborso di euro 5.90 e ancora non viene effettuato.

Ordinato e pagato un prodotto e arrivato un altro prodotto del costo inferiore nella scatola del prodotto ordinato e questo mi fa pensare che sono in malafede Non faro mai più ordini on line su sephora...

After shopping around at several online merchants I called Sephora on 5/18/20 to confirm that it would be no problem getting my item before my anniversary tomorrow (5/29/20) and was assured that it would arrive in plenty of time. When I noticed that it hadn't shipped out on the 26th I called and once again was told "it will be there". Yesterday I called and again I was told that there was time to get it to me. Today I called and was told that whomever I spoke to yesterday just flat out LIED to me. Sephora has definitely lost me as a future customer and, considering that the item I ordered was the ONLY thing my wife asked for, ruined my 30 year anniversary!

I will not be ordering online from Sephora again. I have had a bad experience with shipping and actually receiving my items as promised, and after seeking out other reviews, it would appear that I am not alone in this. I placed an order the end of March, and I was told it had been shipped April 1st, and would arrive no later than April 6th. It has been over 2 months now, and I still have not received my order. I wanted to be understanding due to Covid-19 circumstances, but with a guaranteed shipping date and not even an email update, 2 months later..? After struggling to get into contact with someone from customer service, they finally responded and said it appears my items were "lost in transit." I can have a refund or a reshipment, but not both apparently. Frustrating to say the least, as I had researched my products and saved for them.

Erfahrungen vor Covid-19: Website: Nicht responsiv. Deklarierte telefonische Bestellung nicht möglich. Bestellvorgang: Codes nicht angenommen. Bestellprozesse liefen nicht bis zum Ende durch. Lieferbare Produkte nicht in den Warenkorb zu legen. Lieferung: Mehrfach ohne Schutzmaterial in den Karton gelegt. Mehrfach ohne angeforderte Geschenkverpackung. Teilweise ohne Proben. Retouren: Anrufen, Fotos anfertigen, mehrfach schreiben und anrufen. Alles in allem eine Katastrophe, mühsam und unzumutbar in der heutigen Zeit. Dazu kommt noch der überforderte und unfreundliche Kundenservice. Dann doch lieber der „türkisfarbene Riese“, die haben im Laufe der Zeit viel im Prozessmanagement und im Customer Care verbessert.

Ich habe anfang April um etwa 142 euro bestellt. Zwei Tage danach wurde meine Bestellung grundlos von Sephora storniert ABER das Geld wurde zeitgleich vom Konto abgebucht. In der Storno-Mail stand drinnen es könnte etwa 7 Werktage dauern, bis das Geld wieder auf meinem Konto wäre. Habe geduldig gewartet. Dann mich mit dem Kundenservice in Verbindung gesetzt. Hier und da wurden e-Mails von mir auch nicht berücksichtigt bzw. nicht beantwortet. Außer eine Entschuldigung kam weder Geld zurück noch eine konkrete Info wann es rückerstattet werden könnte. Wir haben bald Juni. Und dieses "das Geld sollte in den kommende Tagen auf Ihr Konto gelangen" kann keiner mehr glauben. Unnötiger Stress, den man sich ersparen kann, indem man NICHT bei Sephora bestellt. Bei mir wohl das erste und letzte Mal