SephoraReviews of sephora.com

Sono dei ladri! E un mese che attendo risposte da questi incompetenti,ho ordinato un prodotto costoso che non mi è arrivato, ho provato a chiamare richiamare ma niente, se ne sono lavati le mani,ho mandato tantissime e mail, fatto tantissime chiamate ma niente, ho perso i miei soldi e loro niente! Se ne fregano, siete davvero vergognosi, anzi é dire poco, a quanto pare non sono l'unica ad avere questo problema, ma svegliatevi razza di incompetenti, non ho mai visto tanto menefreghismo, continuerò a chiamare e faró anche una denuncia, non potete rubare soldi così, la gente se li guadagna onestamente,siete dei LADRI!!!

Servizio clienti vergognoso e inesistente. Sono veramente, veramente delusa (considerando che non ho speso poco!). Mi hanno mandato il pacco con un prodotto mancante e non mi rispondono manco per sbaglio. Una vergogna per un’azienda del genere.

Be aware sephora coupon scam Be aware sephora coupon scam Be aware, Sephora scammed me for $100 coupon, and they made funny story to me. They just don’t want me use it.... Everyone please share this if this case happened to you, Here is the thing.... After couple month and numerous attempts I finally redeemed $100 using my 2500reward points. Now I am trying to use it but the website doesn’t allow me to do so. Called customer service and was told my coupon can only used in US not in Canada. They are not willing to issue a replacement coupon and let me purchase through Canadian website. Ya what a joke! Being a royal customer for over 10years and get a response like this? ! Oh, we can return your points and try again next time. They just don’t care! Too bad, the coupon you redeemed not valid for Canada. We not gonna help you. Good luck with that!

Il 4 maggio ho fatto un un'ordine, al istante me ne accorgo di aver fatto un errore, provo ad annullare l'ordine, indovinate..... non si può annullare un'ordine🤔 neanche dopo 1 secondo dal pagamento. A questo punto chiedo a Sephora come comportarmi, mi rispondono al istante dicendo di rifiutare l'ordine alla consegna, così ho fatto. Siamo arrivati al 9 giugno del rimborso neanche l'ombra. Comunque durante questo mese di attesa ho chiesto al servizio clienti Sephora per 2 volte delle spiegazione, ma in entrambi i casi non c'è stata nessuna risposta a differenza della prima volta dove sono stato invitato a rifiutare il pacco.🤔

Horrible experience with shipping my order . Received update after 3 weeks with date to be delivered still have not received my order !! Will never shop there again..Called customer service and stayed on hold for an hour !! Horrible place do not order from Sephora

Ordered May 19, it is June 5 and still nothing. As of May 28th the item was processed. It is ON ITS WAY according to their site! I have ordered from other online stores during Covid and nobody has been this slow. If I had known it would take this long I would have gone to Walmart and bought other products! Very disappointed and will not order from them again ever!

Worst customer service I have ever experienced! I was sent the wrong order completely! It’s now 3 and a half weeks later . 31 e mails later, from the worst customer service team I have ever experienced! They won’t give me a refund for there mistake until the incorrect package they sent me to New Zealand is sent back to Australia! And they have said every single day the courier is coming ! They are useless! At Sephora the customer actually comes last! U suffer for there mistakes and you won’t get your refund easy . So much for online shopping being convenient! Not with Sephora the most useless company I have ever dealt with! Wouldn’t recommend! Never had such a stressful Exhausting experience ‘ and guess what still no pickup ! Next week is week 4! Let alone my refund! Sephora is poor! Shop Mecca any day !

I placed an order on May 23rd and was given a delivery by date of June 4th. Well today is June 3rd and still no tracking number, the response I received was “ Your order XXX is currently being processed at our distribution center and you'll be notified via email as soon as the package has been shipped. We're sorry we don't have a ship date to provide but it should ship soon. Please know we are working diligently to get all placed orders filled while prioritizing the safety of our employees and we appreciate your patience and understanding!“. Funny because I work in a fulfillment center and we are shipping things out VERY quickly while still maintaining the safety of our employees. Also, the same day I ordered from 5 other companies and received the packages already. Overpriced, and awful customer service. The only reason I even ordered from Sephora is because I had a gift card- I prefer Ulta and after this will be permanently shopping at Ulta.*****UPDATE*** order has shipped but only part of it, some is “out of stock”. Says I can log into my account to purchase something else, I tried to but the account doesn’t exist. I checked out as a guest.