SephoraReviews of sephora.com

Malo, muy malo el servicio de paqueteria con estafeta que manejan, así sephora lo mande enseguida, estafeta lo demora muchísimo. No vuelvo a comprar, solo x eso. Cambien a DHL, chanel envía por DHL y es Envío gratuito

I am extremely disappointed with Sephora’s customer service and how my return and refund have been handled. I returned my item correctly and have been repeatedly told by different customer service agents to “expect my refund” — including today, when I finally spoke to a senior advisor. This is the same thing I’ve been told multiple times, yet I still do not have my refund. To make matters worse, a few days ago Sephora sent me another customer’s order number and payment method details. This is a serious breach of GDPR and raises major concerns about how customer data is being handled. Most of my previous conversations on Messenger did not feel like I was speaking to real people. The replies were vague, copy and paste style, and did not answer my questions or address my concerns properly. Only today did it feel like I was speaking to an actual person. For a company as large and well-known as Sephora, this level of service is unacceptable. Customers should not have to chase repeatedly for their own money, and personal data should never be mishandled. Until Sephora significantly improves their refund processes, customer support, and data protection, I would not recommend shopping with them.

I have had an absolutely terrible experience with Sephora!! I contacted them numerous times about a missing order. Initially, they said they would contact the post office, but now they say the order was delivered, even though I have received nothing! Their responses are one-sentence messages with no apology, no real effort to resolve the issue and no concern for their customers. This was supposed to be a gift, but it never arrived. I started thinking maybe the order wasn’t even sent.. Sephora’s customer service is unprofessional, not client-oriented and clearly damages their own reputation. I do not recommend buying from them!!

I had a recent order from Sephora for a cologne and was so excited to have a new scent. On the day of delivery, it showed as delivered but I didn't see it so I thought that it would come in the next couple days. I waited and waited and it never came. I contacted Sephora chat and after about 30 minutes, they said they couldnt offer me a replacement or a refund. I then called Sephora on the phone and they also said the same thing. I asked for the reason and they said that because my account is new, with no past orders, they couldn't help with my order with a replacement or refund. I usually don't have packages go missing so I rarely have to call or chat with customer services of companies I purchase from. This is terrible business practices. I will never buy something from Sephora again. I told my significant other this and she will also stop shopping with them. DO NOT BUY FROM SEPHORA, FRAUDULENT COMPANY

I made online shopping for 140.40 Euros. When the products were delivered at the shop, I went to collect them but it was not at all my package. They MADE ME TAKE the wrong products and told me to send pictures of my order to a spesific email. I did. Nothing happened. Then I contacted them again (each time you go through a badly designed auto chat) Nothing. Again... nothing. They demanded better pictures, I sent. They asked again pictures I resent. Then this time ONE PICTURE FOR ONE PRODUCT. I did . Nothing in return!!! All they have to do is to email me a SIMPLE QR CODE. That's all. It's been almost 2 weeks nothing is happening!!! What's going on? Commande n° 7055486296.

Compré un corrector de ojeras en noviembre. Contesté a una encuesta donde ya comenté que el artículo venía naranja... el artículo no estaba en buen estado, ni color ni textura. Nada. Me dijeron que se pondrían en contacto conmigo. Llamé a atención al cliente, no me lo cogieron. Escribí a atención al cliente (dentro de un mes de plazo). Tardaron semanas en contestarme, les pedí que retiraran el producto, que me dieran alguna solución, que me dieran uno en buen estado o me devolvieran el dinero... Nada. Después de varios correos y adjuntando imágenes... me dijeron que fuera a la tienda. Como era un click & collect nadie se hace responsable. Y yo tengo un corrector que no puedo usar y he perdido mi dinero. No volveré a comprar, para ser una cadena tan reconocida ha dejado mucho que desear su gestión o más bien, su no gestión.

Extremely poor!! Placed order for Christmas present on 16/12/25 and it is now 19/1/26 and still not received the order. I have sent 2 messages requesting information as to the whereabouts of order or refund but no response.

Innerhalb eines Jahres wurde mir bei Online-Bestellungen zweimal mangelhafte Ware geliefert, darunter ein offensichtlich benutztes Produkt. Danach wurde mir vom Kundenservice schriftlich und telefonisch erklärt, ich dürfe zwar weiter bestellen, Reklamationen jedoch künftig nie wieder geltend machen.