SephoraReviews of sephora.com

Ordinato un cofanetto il 22.06 siamo al 4.07 non e arrivato ancora niente,servizio inutile non sanno darti una risposta!!!mai piu!!

Sephora ha chiuso con me. Non cambiano i prodotti sebbene intonsi e acquistati da poche ore, non rispettano gli accordi come, per esempio, il regalo di compleanno di 30 euro, il servizio clienti non esiste. Nel negozio di Padova centro il personale è scortese e incompetente. Per fortuna esistono altri negozi del settore e anche le tradizionali profumerie, molto più generose e puntuali!

If I could give zero stars, I would! I have shopped with Sephora in Europe for years, although always in stores. Since moving to Canada and now with covid, I have tried to order my favourite products online - placed an order 3 times and all three times they cancelled it due to “unsuccessful payment authorization”. I mean, I buy things online with same details from other retailers all the time and have never heard that before! And when I contacted the customer service, they couldn’t care less to lose a potential customer! “We apologize for the inconvenience.” And that was all! Hugely disappointed as I used to think of Sephora as a reputable business but now I will go and spend my money somewhere where it’s welcomed and will tell my friends the same.

Had over 700 points that I had been saving for a long time and went to Sephora the other day and they told me that my points were deleted because I had not bought anything in awhile. Those were my earned points .Very unfair.

Pessimo negozio! Con la scusa del covid (ormai presente soltanto nelle nostre menti traumatizzate dalla schizofrenica informazione scientifica) NON sostituiscono, quantunque intonsi, i prodotti acquistati. Piu' che una (discutibile) precauzione, sembra una "policy" per fregare i clienti. Fortemente sconsigliato. Il personale del negozio (L.go Cherubini a Miano), tuttavia, si e' mostrato cortese.

Capisco i problemi del covid ma ho già detto alla commessa che mi serve UN MASCARA, ho detto la marca e quale voglio, dentro c’è solo una cliente, fuori c’è caldo e sono incinta... ma vi pare?

My order took forever. I purchased 1 product and was provided 2 samples with my purchase. When it finally arrived it contained only the product I bought not the samples. I do not trust this company anymore. Not to mention they didn’t have the decency to let me know the samples weren’t packages. I sent a complaint I guess I’ll see what happens. Although it’s samples it’s the fact that I selected those items to test before I deciding it I should purchase them or not. It’s COVID time & I don’t want to go into a store to try on anything.

Jag är så besviken på Sephora, både butiken på Biblioteksgatan där jag fick råd att köpa ett Huda läppstick med helt fel färg för 280 kr. Varför har de inkompetent personal i butiker som ger råd? De borde inte ha någon personal. Jag fick gratis frakt för varor som inte fanns i butik som inte fungerade när jag beställde online. De erbjöd ett nytt om jag handlar inom 14 dagar!!!! Utöver att de har en del bra märken är det ett rip off företag som inte vet vad service är. Jag avslutade precis mitt medlemsskap och ska undvika att handla där.