SephoraReviews of sephora.com

Am 9.8.20 bestellte ich 2 Produkte bei Sephora. Natürlich hatte ich mich auf die Produkte gefreut, zumal es die Marke Kat v D nur bei Sephora gibt. Auf dem Lieferweg wurde laut DHL die Verpackung beschädigt und an den Absender zurück geschickt. Von Sephora kam dann deutlich später eine "Gutschrift" für meine Retoure ... Ich rief bei Sephora an, um klarzustellen, dass ich die Produkte geliefert bekommen möchte und meinerseits gar nichts retouniert habe. Die banale Antwort war, dann müßte ich es eben nochmal "versuchen". Ein angekündigter Gutschein als Wiedergutmachung kam bis heute nicht an. Schade, dass es Kat van D nicht bei Douglas gibt. Auf Sephora kann ich gut verzichten.

Meine Bestellung kam nie an, meine Mails wurden nie beantwortet. Betrag wurde dann kommentarlos zurück erstattet. Frechheit

As the previous person state they don't treat customer well. Actually they treat customer like dirt! (Online customer service). I found black mould on their product and they basically told me to deal with it!

Doesn’t treat there customers well.

Sephora does not care about their customers, nor about the security of transactions on their platform. I received an online gift card for Sephora for $100 and due to Sephora’s negligence, the gift card was used by someone else. Sephora did not take accountability for their role in fraud prevention. Their recommendation was that I buy another $100 gift card... after admitting that fraudulently claimed gift cards happen often on their system. Placing the burden of the error on the consumer is entirely unacceptable and representative of a lack of customer centricity that I can’t get past. The logic of losing money and putting money at risk again is nothing short of idiotic. I am not purchasing from Sephora again and urge others to boycott as well. At the very least, do NOT purchase a Sephora gift card. Your money will be stolen and Sephora won’t care one bit. To Ulta I go...

Sephora is a very irresponsible company. I made an order once last year, they gave 1 sample and did not include the other as promised and didn't bother to give a substitute as they should and didn't even notify me. I made an order recently and this time they didn't provide both of the samples requested and no substitutions and no explanation then why note down the samples on the item list but it wasn't in the box? And why waste customers time to pick out samples at checkout? How do I deactivate my account?

Mais plus jamais, jamais , jamais!!! Sensé ouvrir à 10h. Ouvre à 10h15. Je suis venue pour rendre une grosse commande internet. L hôtesse fait la moue en donnant la raison pour laquelle je restitue ma commande. Et plus de 20 minutes après... bug informatique. On ne peut pas me rembourser . Exit Sephora. J irais désormais à la concurrence. Ce n est pas la première fois que je suis déçue par leurs boutiques physiques mais c est bel et bien là dernière !

Worst Online Order Delivery: Sephora’s delivery estimates and tracker suck. They give an estimated delivery date, then ship the product while giving you a tracker/delivery date. This so called “Delivery date” is so unreliable and keeps pushing further while the package travels the entire Country. I advise Sephora to set their tracking system to reflect an accurate delivery date if they want to boost their Digital shopping experience.