SephoraReviews of sephora.com

Leider habe ich mit Sephora Onlineshop auch sehr schlechte Erfahrungen gemacht. Ich habe ein Produkt Anfang September retourniert, mir wurde auch bestätigt, sie hätten die Retoure erhalten, aber nach zahlreichen E-Mails und Anrufen habe ich mein Geld dafür nicht wieder bekommen. Auf E-Mails wird nicht mehr reagiert. Ich würde jeden abraten dort zu bestellen.

Mi sono stati regalati dal mio fidanzato diversi prodotti (120€, non proprio pochissimo) presi nello store di Ravenna, tra cui un cofanetto creme di Clinique che non andava bene per la mia pelle. Il giorno dopo l'acquisto mi reco al negozio munita di scontrino per cambiare il prodotto e mi viene detto che siccome non c'è la pellicola esterna non si può cambiare (ma la pellicola non c'era mai stata!!). Per di più la pellicola non è presente su nessun prodotto cosmetico che non sia un profumo. In più dell'acquisto non è stato specificato che non si poteva fare il cambio. Sono stati bravi a vendergli tutte le maxi taglie ma non a ricordargli del cambio! per me questa è una truffa!!! anche perché se è vero che ogni due ore igienizzano tutti i prodotti, non vedo il problema di riprendere indietro una cosa che non è stata nemmeno aperta. Ho chiamato il servizio clienti e mi hanno detto di rivolgermi al negozio, le commesse del negozio non possono fare niente....chi può farci qualcosa??? Evitate assolutamente di andarci fin o a che le cose non cambieranno!!!

I've been shopping at Sephora for years, I am a "Rouge" member. Yesterday, I contacted them about an order where I received the wrong item. It was nothing huge, literally a $14 purchase, but it was wrong nonetheless. First they told me to just go to a store and exchange it, but I pointed out that they do not even carry 'The Ordinary" line in store. Not to mention there's a pandemic going on right now and I do not wish to go to the mall...hence why I ordered online anyways. I was told that they could not send me a replacement item because they have "accommodated me in the past" for replacing an order. I imagine what they are referring to is when last year they sent me SOMEONE ELSES order. It didn't even have my name on it. But somehow that is MY fault? They are the ones who have messed up the orders and they wont correct their own mistake because they have messed up and send me an incorrect order in the past? And sending me MY order was "accommodating me"?? SO confusing, I've never heard of worse business practices and the rude people I've encountered through their chat and phone service is insane.

Crap customer service

1. Placed an order for an item that came with a gift set. The gift set arrived without the item. Had to telephone Sephora to let them know, and they told me you have to order the item separately and then add the gift set to the cart. They did not have that in the description. This seems a little bit ghetto. 2. The free samples are frequently and not included in my mail orders. 3. If I do select perfume as a free sample, I get a substitution and it’s for men. Thanks a lot but I can’t use that. I think I’m going to have to just stop shopping with Sephora. I don’t have these problems with Ulta.

Di recente ho acquistato il prodotto EYELINER RETRATTILE Waterproof a marchio Sephora, proprio perché mi occorreva un prodotto WATERPROOF, al costo di circa 10 euro (nemmeno poco!). Mai scelta fu più sbagliata, perché il prodotto non è assolutamente waterproof come millantato sul sito Sephora, infatti dopo pochi minuti dall'applicazione, passeggiando in una giornata di sole, è già tutto sciolto. Non acquisterò MAI PIÙ prodotti al marchio Sephora!!! Truffaldini e poco seri, oltre che immeritatamente costosi!!!

Negozi ovunque con personale impreparato poco gentile.Espositori vecchi , carenza di prodotti sempre in "rifornimento".grande abbondanza di marchi di bassa qualità.Esci incavolato insoddisfatto . Esperienza pessima in ogni città dove sono entrata.Mai più

I absolutely love online shopping due to the convenience, but this time I was left disappointed. I placed what must be my 20+ order with Sephora and when my items arrived, one was the wrong product while the other product had obviously been used (cover fx drops). I had already owned cover fx drops in a lighter shade so I was fully aware of what its new packaging should look like i.e. clean dropper and clean applicator bottle at the top. I immediately contacted Sephora and this was where the disappointment and frustration begun. They told me to either return it to them by: 1) going to the store or 2) posting it to them, and once they receive my items then I would receive store credit (not a refund btw). This was so frustrating as this was not my fault, yet they required me to go out of my way (during covid period) to return the products to them before I could even get anything in return. I have had experiences where smaller stores would immediately refund and resend products to me without even requiring me to return the faulty/wrong products. I thought the whole idea of purchasing online was for it to be convenient for us all?