ANNE
Holiday Savings Event problem
I have shopped at Sephora for many years and for the past several years, have reached their $1000 minimum spend to become a Rouge member. I received the annual Holiday Savings Event coupon and I was listed as a VIB member, not Rouge, therefore getting a 15% discount instead of the Rouge 20% discount. I called and spoke to a customer service representative, who proceeded to tell me that for this discount, you aren't considered "Rouge" unless you have spent $1000 in the first 9 months of this calendar year rather than the stated annual 12 month spend amount. It does not state this policy anywhere on the coupon or their website that I can find. This makes no sense. Your current status appears in your account. I perceive this as an unscrupulous business practice and a way to "cheat" loyal members out of the discount to which they are entitled.