SephoraReviews of sephora.com

Ho ricevuto un prodotto sbagliato una settimana fa e dopo 3 mail ancora nessuna risposta. Le confezioni sono inoltre arrivate tutte schiacciate e rovinate 👎

Servizio online davvero pessimo!! Ho ordinato due prodotti per un regalo, usufruendo dell’opzione pacchetto regalo+bigliettino. Oggi è arrivato il pacco al destinatario assolutamente senza bigliettino e con una sorta di pacchetto da assemblare!

So eben habe ich mit dem Kundenservice telefoniert. Nach dem ich lange nach der Nummer suchen musste. In dem Wissen, dass die Lieferzeit 5 Tage betragen kann bestellte ich am 09 November um es am 15 November definitiv zu haben, ein Geburtstagsgeschenk. Wert 50 Euro bezahlt per PayPal. Heute ist der 13 November und der Status für die Bestellung in meinem Konto ist immernoch - Bestellung elektronisch übermittelt. Keine Versandbestätigung, nichts. Man erklärte mir, das wäre blöd aber passiert wohl mal. Der Kundenberater sagte, er könnte sehen, dass es vorgestern rausgegangen wäre, würde sich aber auch wundern das es heute nicht ankam. Sehr beruhigend! Er hofft aber für mich das es morgen noch kommt, einsehen könnte er das nicht und wenn es zu spät käme bräuchte ich es einfach nicht annehmen. Er wusste also genau so viel wie ich. Weder wo es ist noch ob es überhaupt kommt. Auch zwei Tage später sagte man mir, man wüsste nichts neues bzw nichtmal genau ob die Ware überhaupt vorrätig war und unterwegs ist, nachsehen könnte er auch das nicht. Ich müsste warten was passiert. Ich werde dort nie wieder kaufen. Auch nicht im Geschäft. Das die Telefonnummer nirgends auf dem Shop zu finden ist, habe ich so noch nie gesehen. Noch nie so einen unausgereiften Service erlebt! Update: Nachdem ich beim dritten Anruf gestern eine Kundenberaterin am Telefon hatte, die sich freundlich entschuldigte und mich um 3 Tage Geduld bat, (es gäbe übermittlungsproleme mit DHL) erhielt ich 3 Minuten nach dem auflegen eine E Mail von DHL das mein Paket unterwegs sei und einen Tag später meine Ware. Da frage ich mich warum man mir das nicht von vornherein sagen kann und mich nicht damit abspeist, dass man etwas im Vorraus bezahlt und dann nichtmal weiß ob überhaupt etwas für das Geld verschickt wurde. Positiv erwähnen muss ich, dass es keinerlei Warteschleife gab.

Been trying for a month now to order online from a PC, a phone browser or even the application, shipping to my place, click and collect or point de relais. I tried ordering from different accounts and even different credit cards. I LITERALLY TRIED EVERYTHING and none of them Is working and accepting my orders... Customer service is not really helping and not making the effort to find a solution except they are saying that if the credit card and my sephora account doesn’t have the same name they don’t accept the order! AND Since I’ve tried everything and nothing is working i came to the conclusion thatbtheir hypothesis is totally incorrect! So disappointed from SEPHORA FRANCE e-shop. You have lost more than 5 orders i wanted to make recently! Especially that i don’t have the choice but to buy online due to Covid reasons.. Leading to the fact that i have lost many discounts and promo codes now... I so not recommend ordering online from Sephora

Very bad customer service.

Scrivo questa recensione con grande amarezza! Un nome così importante con un servizio clienti così pessimo! Circa una settimana fa, all’acquisto di due prodotti potevo usufruire di uno sconto del 30% sul secondo! Faccio l’ordine,arriva puntuale,sulla fattura viene indicato correttamente il prodotto scontato e quello non! Visto che entrambi erano dei regali decido di restituire uno dei due( quello a prezzo pieno). Fatto il reso mi arriva il rimborso parziale e non completo della cifra che ho pagato! Chiamo servizio clienti che mi ripete che sulla loro fattura e indicato correttamente tutto mentre sulla mia no! Chiedo per quale ragione il mio rimborso non è completo ma la ragazza(maleducatamente) continua con la storia della fattura che vede solo lei ed io non ho! Più volte ho richiesto questa fattura e la possibilità di parlare con un responsabile ma nulla da fare...scuse dietro scuse! Qualcuno può aiutarmi a capire cosa posso fare? Come si fa a derubare le persone in questo modo? Da nessuna parte è indicato che gli sconti vengono spalmati sul totale della fattura!

Sephora blocked my account without warning after I placed several orders during the current VIB sale. I've been Rouge for years. Spent $3k since Jan 2020 alone. They simply cancelled my orders without so much as an email letting me know there was an issue. I was waiting for them to be delivered and nothing. Went into my account and only then did I discover the issue so I had to call customer support. Pathetic customer service. The supervisor told me that I am still permitted to shop in store. Permitted? I am permitted to give you 3k of my money in store? Thanks for that permission but no thanks. Also, FYI, there's a pandemic going on so telling people they are permitted to shop in store is tone deaf and horrible business practice. Seems like Sephora is really cracking down - except they are cracking down on losing customers that keep them afloat. You're not the only store in town Sephora - our needs can and WILL be met elsewhere.

Can't order eGift card. I was really excited to order this eGift Card from Sephora to make a present to surprise my friend, but it was ended as actually bad experience for me. Cold service of email and chat was an actual surprise for me. I was in Europe Sephora stores a lot, and workers there were kind and professional. Anyways, if you using a card from Israel to pay in .com for anything, they will refuse it. I've tried already several cards. Eventually, they asked in a chat if I can pay with PayPal, - Yes, I can! Funny thing: there is no option of PayPal on their website. I felt not like a customer. Very disappointed.